General Feedback

  1. cancel auto update renewal

    cancel license auto renewal update Order Number 3FPBQRN-AHYMMH

    tank you

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  2. Please ! Mass delete duplicate files!

    It's been requested many, many times before apparently. Yes, this is the latest edition of Gary Utilities. No, it's not possible to delete thousands of duplicate files one by one. A very simple option: A choice of delete with "exclude" the original. Change the "exclude" thing on the top of the menu since probably no one has requested that, whatever its purpose might be.

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.

    You can right click “Documents” or “Pictures” to choose Check Intelligent and then click “Delete checked files”.

    Here are some articles on how to use Glary Utilities to optimize PC:
    feedback.glarysoft.com/knowledgebase/articles/all

    By the way, Glary Utilities Pro contains Glary Undelete, Registry Repair, Absolute Uninstaller, Quick Startup and Security Process Explorer.

    Hope can help you.

    Thanks for your support and have a nice day!

    If you need further help, please feel free to contact us.

  3. Undelete folders

    I'm not sure if this hasn't been raised as an issue before.
    While I was away, my music playlists (124 folders) containing over 25k files, was deleted in error. Luckily that disk isn't used a lot, so I've managed to retrieve a lot of files. Many files are now prefixed with R1 but I can't find an explanation of this.
    Secondly, I couldn't find an explanation of how to undelete the folder structure. It was a long process to open each folder, select all the files then click on Restore, select the destination folder by creating each folder in turn.…

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.

    Here are some articles on how to use Glary Utilities to optimize PC:
    feedback.glarysoft.com/knowledgebase/articles/all

    By the way, Glary Utilities Pro contains Glary Undelete, Registry Repair, Absolute Uninstaller, Quick Startup and Security Process Explorer.

    Hope can help you.

    Thanks for your support and have a nice day!

  4. Diference between Glarysoft Pro andt the free version

    What <i>exactly<i> does Glarysoft Pro do that the free version doesn't? I have just used the free version, and things have improved considerably. What more could I expect for my money if I buy the Pro version?

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your letter.

    For the differences between our Free version and Pro version, please refer to http://www.glarysoft.com/comparison.html

    The Pro has more features than the free version, such as Automatic download update, to keep your Glary Utilities always updated at the newest version. Deep scan and fix, checks your computer for any possible threat, vulnerabilities, junk files, and fixes/cleans it up to improve speed and performance. Auto-care in background, regularly and automatically scans your computer to keep it always in check.

    If you have any farther inquiry, please feel free to contact us.

  5. Give new user's of your products a means to learn how to use, otherwise useless to us, like me !

    NONE, I'm completely confused by this program and many other Glarycroft programs

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.

    Here are some articles on how to use Glary Utilities to optimize PC:
    feedback.glarysoft.com/knowledgebase/articles/all

    By the way, Glary Utilities Pro contains Glary Undelete, Registry Repair, Absolute Uninstaller, Quick Startup and Security Process Explorer.

    Hope can help you.

    Thanks for your support and have a nice day!

  6. Entry Point Error

    Receiving this error: The procedure entry point could not be located in the dynamic link library C:\Program Files (x86)\Glary Utilities 5\CrashReport.dll. Attempted to uninstall, which failed. Can't run the program either.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.
    We are so sorry for the inconvenience.

    Please try to uninstall the current version on your pc. Then restart the PC.

    Then download and install a new copy of our program(not the previous one saved on your pc). That may solve this problem.

    GU5 version download link:http://download.glarysoft.com/gu5setup.exe

    Or GU5 Pro version download link:http://download.glarysoft.com/gup5setup.exe

    By the way, what is your Operating System: WIN 10 32 bit or 64 bit?

    If you meet any problem when you install or use it, screenshots would also be very helpful to understand the problem at a glance. Thanks.

  7. REPLY TO MESSAGES SENT TO YOU.

    I have sent 3 messages asking for my key # so I can activate my acct. I have a new computer.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.
    We are so sorry for the inconvenience firstly.

    We have sent you a code in the other email.

    You should use the license code to activate the program, and then you can enjoy GU pro.

    First, please download the Pro version from the link: http://download.glarysoft.com/gup5setup.exe

    When you run Glary Utilities after installing it, click “Manage License/Upgrade Now” button under the “Overview” tab.

    A a box will pop up, click “Switch License”, and then enter your name and the registration code, finally click “Activate Now”(See attachment).

    Enjoy Our Product!

    If you need further help, please feel free to contact us.

  8. after the last update, Glary freezes when "analyzing..." the Temporary Files Cleaner. Running Windows 7 Pro

    after the last update, Glary freezes when "analyzing..." the Temporary Files Cleaner. Running Windows 7 Pro

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.
    We are so sorry for the inconvenience.

    Please try to uninstall the current version on your pc. Please make sure all the files under “C:\Program Files\Glary Utilities 5” are deleted. Then restart the PC.

    Then download and install a new copy of our program(not the previous one saved on your pc). That may solve this problem.

    GU5 version download link:http://download.glarysoft.com/gu5setup.exe

    Or GU5 Pro version download link:http://download.glarysoft.com/gup5setup.exe

    By the way, what is your Operating System: WIN7 32 bit or 64 bit?

    If you meet any problem when you install or use it, screenshots would also be very helpful to understand the problem at a glance. Thanks.

  9. I suggest a command line interface

    I suggest a command line interface. I am using the Pro version and I would like to integrate it into my auto cleanup batch file on windows 7 along with CCleaner, Privazer, and Private Eraser. As expected each of these have different cleaning areas.

    Paul

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. glaery utilites pro

    this software more know user

    till all users use of siware best

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. advertise more

    Advertise with this good software to get more

    So that more users know and use this good software

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. give me a break and my $20 back....I paid for pro several weeeks ago....had problems....techs uninstalled my glary.....I can't seem to find

    give me a break and my $20 back....I paid for pro several weeeks ago....had problems....techs uninstalled my glary.....I can't seem to find how to reinstall without paying for again...perhaps you can help...I don't see any options for entering my code numbers...whats up? Maybe I don't want it back and need a refund.

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.
    We are so sorry for the inconvenience firstly.

    You should use the license code to activate the program, and then you can enjoy GU pro.

    First, please download the Pro version from the link: http://download.glarysoft.com/gup5setup.exe

    When you run Glary Utilities after installing it, click “Manage License/Upgrade Now” button under the “Overview” tab.

    A a box will pop up, click “Switch License”, and then enter your name and the registration code, finally click “Activate Now”(See attachment).

    Enjoy Our Product!

    If you need further help, please feel free to contact us.

  13. no get anything that i pay for

    I lost my money as can't make it work. oh yes had to aggree to terms of service to wriate this note. thank you kindly.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.

    We are so sorry for the inconvenience.

    In order to understand and solve your issue, we need to ask you first a few questions:

    -Which Malware hunter version are you using?
    -What is your operating system: win10 32bit or 64bit?

    Could you please explain the issue you have encountered in detail? Screenshots would also be very helpful to understand the problem at a glance.

    Thanks for your cooperation and have a good day!

  14. Registry Defrag not working anymore

    With the latest update, Registry Defrag is not working anymore

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.

    We are so sorry for the inconvenience.

    In order to understand and solve your issue, we need to ask you first a few questions:

    -Which Glary Utilities version are you using?
    -What is your operating system: win7 32bit or 64bit?

    Could you please explain the issue you have encountered in detail? Screenshots would also be very helpful to understand the problem at a glance.

    Thanks for your cooperation and have a good day!

  15. Windows Boot Time - Error

    I'm making a new post as the others seem to be quite old...

    On my new Win 10 PC - it actually boots up from off in 15 seconds

    HOWEVER - Glary in its "Overview" tab - reports boot time to be;

    12 hours - 25 minutes - 41 seconds

    resulting in;

    "Your Windows boot time is Very Slow, 1% of users are slower..."

    Could you please advise why this is and I can can resolve it

    TIA

    Tilak

    PS - I have only 2 programs showing in the Startup Manager;
    APO3GUI - & - Windows Security notification icon

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.
    We are so sorry for the inconvenience.

    Please try to uninstall the current version on your pc. Please make sure all the files under “C:\Program Files\Glary Utilities 5” are deleted. Then restart the PC.

    Then download and install a new copy of our program(not the previous one saved on your pc). That may solve this problem.

    GU5 version download link:http://download.glarysoft.com/gu5setup.exe

    Or GU5 Pro version download link:http://download.glarysoft.com/gup5setup.exe

    By the way, what is your Operating System: WIN10 32 bit or 64 bit?

    If you meet any problem when you install or use it, screenshots would also be very helpful to understand the problem at a glance. Thanks.

  16. Update causes loss of days (10) I have already purchased under prior license. This happened last year also. What's up???

    How about adding the 365 days or whatever I purchased for the update to my prior balance of 10 days remaining?

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.
    We are so sorry for the inconvenience firstly.

    We have resent you a new code in other letter.

    You should use the license code to activate the program, and then you can enjoy GU pro.

    First, please download the Pro version from the link: http://download.glarysoft.com/gup5setup.exe

    When you run Glary Utilities after installing it, click “Manage License/Upgrade Now” button under the “Overview” tab.

    A a box will pop up, click “Switch License”, and then enter your name and the registration code, finally click “Activate Now”.

    Enjoy Our Product!

    If you need further help, please feel free to contact us.

  17. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.
    We are so sorry for the inconvenience.

    Please try to uninstall the current version on your pc. Then restart the PC.

    Then download and install a new copy of our program(not the previous one saved on your pc). That may solve this problem.

    GU5 version download link:http://download.glarysoft.com/gu5setup.exe

    Or GU5 Pro version download link:http://download.glarysoft.com/gup5setup.exe

    By the way, what is your Operating System: WIN10 32 bit or 64 bit?

    If you meet any problem when you install or use it, screenshots would also be very helpful to understand the problem at a glance. Thanks.

  18. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.

    In order to understand and solve your issue, we need to ask you first a few questions:

    -Which Glary Utilities version are you using?
    -What is your operating system: win7 or XP? 32bit or 64bit?

    Could you please explain the issue you have encountered in detail? Screenshots would also be very helpful to understand the problem at a glance.

    Thanks for your cooperation and have a good day!

  19. I can't access an encrypted file because the password hint I set up doesn't show up. Damn!

    Make damn sure the password hint shows up. Under no circumstances should this happen. Don't throw it all on the end user.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. ralentissement inormale

    bonjour suite a l'utilisation du glary j'ai un problème récurant de ralentissement , le pc répond très tardivement et l'optimisation n'est jamais complète malgré plusieurs tentative.
    merci de votre réponse.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.
    We are so sorry for the inconvenience.

    Please try to uninstall the current version on your pc. Please make sure all the files under “C:\Program Files\Glary Utilities 5” are deleted. Then restart the PC.

    Then download and install a new copy of our program(not the previous one saved on your pc). That may solve this problem.

    GU5 version download link:http://download.glarysoft.com/gu5setup.exe

    Or GU5 Pro version download link:http://download.glarysoft.com/gup5setup.exe

    By the way, what is your Operating System: WIN10 32 bit or 64 bit?

    If you meet any problem when you install or use it, screenshots would also be very helpful to understand the problem at a glance. Thanks.

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