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  1. STOP SENDING POP UPS WHEN I'M TRYING TO DOWNLOAD UPDATES - THEN YOUR POP UPS TAKE UP THE SCREEN AND SAY, "Glarysoft Not Responding" My Wind

    STOP THE DARN POPUPS THAT TAKE UP THE WHOLE SCREEN. I HAVE THE PRO VERSION. MY WINDOWS 10 UPDATES JUST CRASHED BECAUSE OF THESE POPUPS!!! THREE HOURS WASTED!

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.

    When you download and install Glary Utilities, please stop running any antivirus software for a monent.

    Please try to uninstall the current version on your pc. Then restart the PC.

    Then download and install a new copy of our program(not the previous one saved on your pc). That may solve this problem.

    GU5 version download link:http://download.glarysoft.com/gu5setup.exe

    Or GU5 Pro version download link:http://download.glarysoft.com/gup5setup.exe

    By the way, what is your Operating System: WIN10 32 bit or 64 bit?

    If you meet any problem when you install or use it, screenshots would also be very helpful to understand the problem at a glance. Thanks.

  2. I'd really like to see a way to sign in online and track my own license information.

    I'd like to see sign in possibilities for tracking individual accounts, licenses, and support requests. This could eliminate a LOT of repeat work on your end and speed things up on the user end (if we don't lose our log in information, of course... LOL.

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.
    We are so sorry for the inconvenience firstly.

    You should use the license code to activate the program, and then you can enjoy GU pro.

    First, please download the Pro version from the link: http://download.glarysoft.com/gup5setup.exe

    When you run Glary Utilities after installing it, click “Manage License/Upgrade Now” button under the “Overview” tab.

    A a box will pop up, click “Switch License”, and then enter your name and the registration code, finally click “Activate Now”.

    Enjoy Our Product!

    If you need further help, please feel free to contact us.

  3. Suggest that you add 'clean recent documents' to Libre Office.

    At the moment the module only seems to clear the Libre Office cache which is less important than recent documents from a privacy point of view. Could you add this function please

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. deleting an extension because it's default value points to deleted progid is bad

    I noticed that when a progid is in an extension's default value has been deleted, repair registry solution deletes the whole key. This is destructive and potentially messes up a user's extension associations.

    For example:

    HKCR\.epub
    @="epub_auto_file"

    and epub_auto_file doesn't exist, the whole key is deleted.

    The problem with this is that the extension's default value doesnt necessarily point to the user's choice progid (as is my case). Also, there's other important stuff in an extension entry worth keeping. ContentType is one, another is an extension's thumbnail handler is possibly registered at this level. perceivedtype entry may also have been…

    3 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.

    We are so sorry for the inconvenience.

    In order to understand and solve your issue, we need to ask you first a few questions:

    -Which Glary Utilities version are you using?
    -What is your operating system: win10 32bit or 64bit?

    Could you please explain the issue you have encountered in detail? Screenshots would also be very helpful to understand the problem at a glance.

    Thanks for your cooperation and have a good day!

    If you have any inquiry, please feel free to contact us.

  5. Driver Updater

    the driver updater doesn't work very well on the windows application. It has never detected an old driver once since i've had it. Just wanted to say that i love the product but the driver updater can use some work. God bless you!

    2 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  6. cancel

    Cancel subscription and auto renew

    Cancel and refund order 3CCP9GE-AFJ5SG. Please also ensure it cancels the auto renew.

    3 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.
    We are so sorry for the inconvenience.

    We have canceled the subscription on auto renewal service. And we did not collect your money this year.

    If you need further help, please feel free to contact us.

  7. I paid for it already. Tried the paid password, no help, says it's invalid.

    Says it expired 4 days ago, I bought it 2 months ago. The password supplied by Cleverbridge is useless.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.
    We are so sorry for the inconvenience firstly.

    You should use the license code to activate the program, and then you can enjoy GU pro.

    First, please download the Pro version from the link: http://download.glarysoft.com/gup5setup.exe

    When you run Glary Utilities after installing it, click “Manage License/Upgrade Now” button under the “Overview” tab.

    A a box will pop up, click “Switch License”, and then enter your name and the registration code, finally click “Activate Now”.

    Enjoy Our Product!

    If you need further help, please feel free to contact us.

  8. I am sadened that after finally ordering the product I run into a screwed up ordering and payment process.

    I use paypal, I have checked and the bank has paid someone, I have a receipt and activation code. I now received a email from "cleverbridge" indicating I owe them. Sorry, I don't pay twice. If you have a billing problem get it fixed as I like the product, not this kind of policy. I do not consider this to be my problem.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.
    We are so sorry for the inconvenience firstly.

    You should use the license code to activate the program, and then you can enjoy GU pro.

    First, please download the Pro version from the link: http://download.glarysoft.com/gup5setup.exe

    When you run Glary Utilities after installing it, click “Manage License/Upgrade Now” button under the “Overview” tab.

    A a box will pop up, click “Switch License”, and then enter your name and the registration code, finally click “Activate Now”(See attachment).

    Enjoy Our Product!

    If you need further help, please feel free to contact us.

  9. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.

    We are so sorry for the inconvenience.

    In order to understand and solve your issue, we need to ask you first a few questions:

    -Which Glary Utilities version are you using?
    -What is your operating system: win7 32bit or 64bit?

    Could you please explain the issue you have encountered in detail? Screenshots would also be very helpful to understand the problem at a glance.

    Thanks for your cooperation and have a good day!

  10. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Glary Utilities is awesome but ...

    The toolbar entry for Glary Utilities flashes even when it already has focus (for example, right after it is run). This has been happening for many versions. It is rather annoying.

    Other software packages only flash on the toolbar if they do NOT have focus.|

    I love the package. Would it be possible to NOT flash when in focus?

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.

    We are so sorry for the inconvenience.

    In order to understand and solve your issue, we need to ask you first a few questions:

    -Which Glary Utilities version are you using?
    -What is your operating system: win10 32bit or 64bit?

    Could you please explain the issue you have encountered in detail? Screenshots would also be very helpful to understand the problem at a glance.

    Thanks for your cooperation and have a good day!

  12. Customer Service

    Without Prejudice.

    I honestly and genuinely believe, from my recent experience that "Customer Service", (Faith Lee) is absolutely appalling.
    "Faith Lee did NOT address the matters and/or issues.
    This individual ignored matters and there is still NO resolution.
    I have loyally used Glary Utilities for some time, this is how loyalty to a brand is rewarded.
    I recommend NOT to use this product, based purely on indifferent "Customer Service", (Faith Lee); find an alternative!!!

    1 vote
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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.

    We are so sorry for the inconvenience.

    Could you please explain the issue you have encountered in detail? Screenshots would also be very helpful to understand the problem at a glance.

    Thanks for your cooperation and have a good day!

  13. search by date

    It would be great if you could search by date.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.

    Here are some articles on how to use Glary Utilities to optimize PC:
    feedback.glarysoft.com/knowledgebase/articles/all

    By the way, Glary Utilities Pro contains Glary Undelete, Registry Repair, Absolute Uninstaller, Quick Startup and Security Process Explorer.

    Hope can help you.

    Thanks for your support and have a nice day!

  14. Remove the Trojan Horse!

    Downloaded during install my Virus Software started flashing Trojan horse, Trojan horse, Trojan horse.

    Once installed and cleaned it seams to work as expected.

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.
    We are so sorry for the inconvenience.

    Please try to uninstall the current version on your pc. Please make sure all the files under “C:\Program Files\Glary Utilities 5” are deleted. Then restart the PC.

    Then download and install a new copy of our program(not the previous one saved on your pc). That may solve this problem.

    GU5 version download link:http://download.glarysoft.com/gu5setup.exe

    Or GU5 Pro version download link:http://download.glarysoft.com/gup5setup.exe

    By the way, what is your Operating System: WIN7 or XP? 32 bit or 64 bit?

    If you meet any problem when you install or use it, screenshots would also be very helpful to understand the problem at a glance. Thanks.

  15. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.

    Here are some articles on how to use Glary Utilities to optimize PC:
    feedback.glarysoft.com/knowledgebase/articles/all

    By the way, Glary Utilities Pro contains Glary Undelete, Registry Repair, Absolute Uninstaller, Quick Startup and Security Process Explorer.

    Hope can help you.

    Thanks for your support and have a nice day!

    If you need further help, please feel free to contact us.

  16. Please resolve minor issues with international language sets

    When you choose a language with accented characters, they display well almost everywhere in the app except in the status bar when running a 1-click maintenance (example for default French language pack "Étape 1 :" displays as "tapeÿ1ÿ:")

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.

    Please try to choose other version language.

    Open Glary Utilities→ Click Menu icon on the top right → Select Settings(the fifth button in Menu) → Click General Settings on the left panel → Choose the language you want on the right panel → Click Apply.

    Hope can solve your issues.

    Thanks for your support and have a good day!

  17. How you publiching the 64 bits version

    I kan not found glarys utilities 64 bits, okay i thing it's both same *.exe

    But every version it's not correct coding for windows 64 bits im first step of installation past 5 years...

    What happend is't end of intellegencia or everybody work's with 360 ?

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your letter.

    Glary Utilities is compatible with Windows 7, 8, 10, 2000, XP, Vista. 32/64bit version.

    You can use the trial version have a try for 30 days.
    GU5 Pro version download link:http://download.glarysoft.com/gup5setup.exe

    Or you can use the free version
    GU5 version download link:http://download.glarysoft.com/gu5setup.exe

    On how to optimize your PC, please view:
    feedback.glarysoft.com/knowledgebase/articles/all

    By the way, Glary Utilities Pro contains Glary Undelete, Registry Repair, Absolute Uninstaller, Quick Startup and Security Process Explorer.

    If you have any other inquiry, please feel free to contact us.

  18. PRO auto-update doesn't work...not much of a feature.

    I've got the Pro version and have checked "Automatically download updates in the future" in Settings.

    But, when I'm told there's a new version of the tool, I'm still sent to the website to download the newest version and install it myself.

    So, is this a placeholder for a future feature, or is it bugged?

    Glary Utilities PRO v5.110.0.135

    1 vote
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Quick Search buttom

    Quick Search need a button for exit from application or change anyoption

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.

    You can choose options from its menu, and find General, and do not check the box before " Minimize to tray when you close the program window.

    Here are some articles on how to use Glary Utilities to optimize PC:
    feedback.glarysoft.com/knowledgebase/articles/all

    By the way, Glary Utilities Pro contains Glary Undelete, Registry Repair, Absolute Uninstaller, Quick Startup and Security Process Explorer.

    Hope can help you.

    Thanks for your support and have a nice day!

  20. Wipe Free Space Error

    I have windows 10 and I have been able to wipe free space before but lately, when I wipe free space on my MFT drive it gets to 99% and stalls for a minute or two then I get an error that says it can't wipe free space on a UDC drive... I don't have a UDC drive,,,,

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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