General Feedback

  1. Amacache.HVE / Glary Disk Cleaner

    RecentFileCache.bcf Description: ProgramDataUpdater (a task associated with the Application Experience Service) uses the registry file RecentFilecache.bcf to store data during process creation

    Location

    Windows 7 and higher – C:\Windows\AppCompat\Programs\Amcache.hve

    Windows 7 and higher –
    C:\Windows\AppCompat\Programs\RecentFilecache.bcf

    Annotation

    RecentFileCache.bcf – Executable PATH and FILENAME and the program is probably new to the system

    The program executed on the system since the last ProgramDataUpdated task has been run • Amcache.have – Keys = Amcache.hve\Root\File{Volume GUID}\

    Entry for every executable run, full path information, File’s $StandardInfo Last Modification Time, and Disk volume the executable was run from

    First Run Time = Last Modification Time…

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.

    We are so sorry for the inconvenience.

    In order to understand and solve your issue, we need to ask you first a few questions:

    -Which Glary Utilities version are you using?
    -What is your operating system: win7 32bit or 64bit?

    Could you please explain the issue you have encountered in detail? Screenshots would also be very helpful to understand the problem at a glance.

    Thanks for your cooperation and have a good day!

  2. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. delete Custom registry keys

    I want to add Custom registry keys, value, data for delete. like custom delete files/folders

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  4. secure deletion

    Need secure deletion(Zero, 1 pass etc...) for track eraser, disk cleaner and registry cleaner

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  5. cambios en actualizacion de los programas

    Hola amigos

    Me gustaria que en vez de hacer continuas actualiaciones, las hicierais con mas tiempo entre una y otra actualizacion ya que es imposible hacer continuas actualizaciones sin tener mucha seguridad entre una y otra actualizacion.. Es preferible que las comprobeis y no lanzeis actualizaciones sin ton ni son.
    Me gusta vuestros programas pero creo que las continuas actualziaciones demuestran que no estan muy comprobadas. Es preferible hacer actualizaciones que mejoren notablemente el programa.
    Se despide atentamente

    francisco

    2 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your letter.
    Sorry for your inconvenience.

    Generally speaking, we release a new version aboutc. And there maybe some data updates every few days.

    You can click the button “Check for Updates” to easily update to the latest version.

    If you have any other inquiry, please feel free to contact us.

  6. have the program repair problems that "windows 10" creates with updates

    febuary 2019 and December 2019 computer crashed after windows update.lost all my info even with backup. had to reload from scratch from win 7. in december crashed and was forced to load windows 1909. now can't get thunderbird working so can't info from windows to fix it.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.

    We are so sorry for the inconvenience.

    In order to understand and solve your issue, we need to ask you first a few questions:

    -Which Glary Utilities version are you using?
    -What is your operating system: win10 32bit or 64bit?

    Could you please explain the issue you have encountered in detail? Screenshots would also be very helpful to understand the problem at a glance.

    Thanks for your cooperation and have a good day!

    If you have any inquiry, please feel free to contact us.

  7. Windows 10 desktop icons disappear after using Glary Utilities.

    On 3 different home machines, after running Glary, after a reboot all desktop icons are GONE.
    Tried many times to rebuild icon cache plus other fixes and the icons still missing. This is a big problem. Only a restore from backup image gets icons back.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.
    We are so sorry for the inconvenience firstly.

    Could you please send us the files under
    appdata\GlarySoft\Glary Utilities 5\DiskCleaner\shortcutfiles.txt

    Thanks very much.

    If you need further help, please feel free to contact us.

  8. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.
    We are so sorry for the inconvenience firstly.

    You should use the license code to activate the program, and then you can enjoy GU pro.

    First, please download the Pro version from the link: http://download.glarysoft.com/gup5setup.exe

    When you run Glary Utilities after installing it, click “Manage License/Upgrade Now” button under the “Overview” tab.

    A a box will pop up, click “Switch License”, and then enter your name and the registration code, finally click “Activate Now”(See attachment).

    Enjoy Our Product!

    If you need further help, please feel free to contact us.

  9. How about a function laying out a Software/Hardware Upgrade Path?

    Surely there's suitable technology (akin to an HP auto-detecting module I allowed earlier today) that would identify your computer and it's current state (Processor, RAM, Drivers, etc) VS all the areas that can be upgraded (whether a driver update or "this motherboard can handle 16 GB of RAM - You currently have 8 GB. This is the memory type needed" or something to this effect. Basically, a technical road map for possible areas to upgrade in order to see system improvements.

    ps - love the program!

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. 1 vote
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Dear Customer,

    We provide functional trial versions of all our software so our customers can fully evaluate and try the software before making a purchase.

    In addition we also offer a 90-day money back guarantee.

    Your Glary Utilities Pro Order has already been canceled and a refund has been issued to you.

    Please allow some time for the refund to appear on your account.

    There is no valid order under your email address.

    Thank you for using our products.

    Any inquires, please feel free to contact us.

  11. tracks eraser stopped clearing tracks approx 12 left always cleaned before

    tracks eraser stoppe clearing tracks 12 left new as all tracks were removed prior to this last update

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.
    We are so sorry for the inconvenience.

    Please try to uninstall the current version on your pc. Then restart the PC.

    Then download and install a new copy of our program(not the previous one saved on your pc). That may solve this problem.

    GU5 version download link:http://download.glarysoft.com/gu5setup.exe

    Or GU5 Pro version download link:http://download.glarysoft.com/gup5setup.exe

    By the way, what is your Operating System: WIN10 32 bit or 64 bit?

    If you meet any problem when you install or use it, screenshots would also be very helpful to understand the problem at a glance. Thanks.

  12. Extracting encrypted .gfe file on android device securely.

    Glary users need to extract own "encrypted .gfe file" on an own android device by their own password.Apperantly it seems not possible.Other kind of extentions (e.g. rar files) are not secure as much as .gfe files.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.

    Here are some articles on how to use Glary Utilities to optimize PC:
    feedback.glarysoft.com/knowledgebase/articles/all

    By the way, Glary Utilities Pro contains Glary Undelete, Registry Repair, Absolute Uninstaller, Quick Startup and Security Process Explorer.

    Hope can help you.

    Thanks for your support and have a nice day!

  13. Each time I try to run your Clary software. the first screen starts then the program vanishes. what do I do?.

    Each time I try to run your Clary software. the first screen starts
    then the program vanishes. what do I do?.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.
    We are so sorry for the inconvenience.

    Please try to uninstall the current version on your pc. Then restart the PC.

    Then download and install a new copy of our program(not the previous one saved on your pc). That may solve this problem.

    GU5 version download link:http://download.glarysoft.com/gu5setup.exe

    Or GU5 Pro version download link:http://download.glarysoft.com/gup5setup.exe

    By the way, what is your Operating System: WIN10 32 bit or 64 bit?

    If you meet any problem when you install or use it, screenshots would also be very helpful to understand the problem at a glance. Thanks.

  14. Each time I try to run your Clary software. the first screen starts then the program vanishes. what do I do?.

    Each time I try to run your Clary software. the first screen starts
    then the program vanishes. what do I do?.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.
    We are so sorry for the inconvenience.

    Please try to uninstall the current version on your pc. Please make sure all the files under “C:\Program Files\Glary Utilities 5” are deleted. Then restart the PC.

    Then download and install a new copy of our program(not the previous one saved on your pc). That may solve this problem.

    GU5 version download link:http://download.glarysoft.com/gu5setup.exe

    Or GU5 Pro version download link:http://download.glarysoft.com/gup5setup.exe

    By the way, what is your Operating System: WIN10 32 bit or 64 bit?

    If you meet any problem when you install or use it, screenshots would also be very helpful to understand the problem at a glance. Thanks.

  15. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.
    We are so sorry for the inconvenience.

    When you download and install Glary Utilities, please stop running any antivirus software for a monent.

    GU5 version download link:http://download.glarysoft.com/gu5setup.exe

    Or GU5 Pro version download link:http://download.glarysoft.com/gup5setup.exe

    By the way, what is your Operating System: WIN10 32 bit or 64 bit?

    If you meet any problem when you install or use it, screenshots would also be very helpful to understand the problem at a glance. Thanks.

  16. More Junk Items

    Please add more junk items, like PrivaZer

    Traces in MFT

    Traces in USN Journal

    Traces in $LogFile

    HKEYCURRENTUSER\Software\Microsoft\DirectInput

    HKEYCURRENTUSER\Software\Microsoft\Direct3D

    HKEYLOCALMACHINE\SOFTWARE\Microsoft\DirectDraw

    C:\Users\YOUR USERNAME\AppData\Local\GDIPFONTCACHEV1.DAT

    C:\Users\YOUR USERNAME\AppData\Local\IconCache.db

    Amacache.HVE
    RecentFileCache.bcf Description: ProgramDataUpdater (a task associated with the Application Experience Service) uses the registry file RecentFilecache.bcf to store data during process creation

    Location

    Windows 7 and higher – C:\Windows\AppCompat\Programs\Amcache.hve

    Windows 7 and higher – C:\Windows\AppCompat\Programs\RecentFilecache.bcf

    QWavecache
    Quality Windows Audio Video Experience (qWave) is a networking platform for Audio Video (AV) streaming applications on IP home
    networks. qWave enhances AV streaming performance and reliability by ensuring network quality-of-service (QoS) for…

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. EASEUS Data Recovery Wizard Update Glitch

    I have EASEUS on my PC, and my Glary program keeps saying that it needs to be updated. My EASEUS program is up-to-date (I checked for updates within that program, and it told me it was up-to-date). I think Glary may be misreading the version history of EASEUS. Has been doing this for over a week.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.

    We are so sorry for the inconvenience.

    In order to understand and solve your issue, we need to ask you first a few questions:

    -Which Glary Utilities version are you using?
    -What is your operating system: win10 32bit or 64bit?

    Could you please send us a screenshot? It would also be very helpful to understand the problem at a glance.

    Thanks for your cooperation and have a good day!

  18. Put information about the Portable version and how to use it in the help section.

    Put information about the Portable version and how to use it in the help section.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.
    We are so sorry for the inconvenience.

    Please try to uninstall the current version on your pc. Then restart the PC.

    Then download and install a new copy of our program(not the previous one saved on your pc). That may solve this problem.

    GU5 version download link:http://download.glarysoft.com/gu5setup.exe

    Or GU5 Pro version download link:http://download.glarysoft.com/gup5setup.exe

    By the way, what is your Operating System: WIN7 32 bit or 64 bit?

    If you meet any problem when you install or use it, screenshots would also be very helpful to understand the problem at a glance. Thanks.

  20. avoid opening browser when install completes

    every time it does it interrupts my workflow and i tell myself if i want to see the update description can't i see it when i want to, later?

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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