General Feedback

  1. 1 vote
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.

    We are so sorry for the inconvenience.

    In order to understand and solve your issue, we need to ask you first a few questions:

    -Which Glary Utilities version are you using?
    -What is your operating system: win10 32bit or 64bit?

    Could you please explain the issue you have encountered in detail? Screenshots would also be very helpful to understand the problem at a glance.

    Thanks for your cooperation and have a good day!

  2. Restore "Wipe Free Space" or show it included in something we do or indicate that it's done automatically now.

    I am still running v5.136.0.162 and I don't find "Wipe Free Space" on it. I found it helpful. So now I want to know; what should I do instead?

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. glaryutilities junk cleaning

    Can you add more junk cleaning?

    C:\ProgramData\Microsoft\Windows\DeviceMetadataStore*.*

    C:\ProgramData\Microsoft\Windows\Caches*.*

    C:\Windows\servicing\Sessions*.*

    C:\Windows\System32\Microsoft\Protect*.*

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. 3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  5. After startup Utilities Pro shuts down Google

    After startup it shuts down Google several times and each time I have to enter passwords and whatnot. This gets really annoying having to restart my browser and re-enter information over and over. It happens so much I do not know if I will renew.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.

    We are so sorry for the inconvenience.

    In order to understand and solve your issue, we need to ask you first a few questions:

    -Which Glary Utilities version are you using?
    -Which feature of Glary Utilities did you use?
    -What is your operating system: win10 32bit or 64bit?

    Could you please explain the issue you have encountered in detail? Screenshots would also be very helpful to understand the problem at a glance.

    Thanks for your cooperation and have a good day!

  6. Where is version 5.137?

    Where is version 5.137? no update for 34 days?

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Glary Utilities Driver Uninstaller

    Can you add two function please? Drivers Cleanup and Clean Invalid Device. Like Driver-Genius.

    -Drivers Cleanup

    There may be some leftover drivers in your system because of changing hardware or updating drivers...

    http://www.driver-soft.com/images/drivercleanup.png

    -Clean Invalid Device

    Some invalid devices data will still remain in system after you replace or unplug devices...

    http://www.driver-soft.com/images/cleaninvaliddevice.png

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for using our products.

    About your suggestion, we have forwarded to the appropriate executive.

    Thanks for your support and understanding. Have a nice day.

    If you have any other inquiry, please feel free to contact us.

  8. не работает программа

    при начале сканирования пишет chkdisk 201912261545

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.
    We are so sorry for the inconvenience.

    Please try to uninstall the current version on your pc. Please make sure all the files under “C:\Program Files\Glary Utilities 5” are deleted. Then restart the PC.

    Then download and install a new copy of our program(not the previous one saved on your pc). That may solve this problem.

    GU5 version download link:http://download.glarysoft.com/gu5setup.exe

    Or GU5 Pro version download link:http://download.glarysoft.com/gup5setup.exe

    By the way, what is your Operating System: WIN10 32 bit or 64 bit?

    If you meet any problem when you install or use it, screenshots would also be very helpful to understand the problem at a glance. Thanks.

  9. Effacer points de restauration sauf le dernier..

    Les points de restauration prennent beaucoup de place sur le DD.

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.

    We are so sorry for the inconvenience.

    In order to understand and solve your issue, we need to ask you first a few questions:

    -Which Glary Utilities version are you using?
    -What is your operating system: win10 32bit or 64bit?

    Could you please explain the issue you have encountered in detail? Screenshots would also be very helpful to understand the problem at a glance.

    Thanks for your cooperation and have a good day!

  10. Win32.Malware.Dropper.Heur

    Win32.Malware.Dropper.Heur en glary utilities 5 por Acronis, is incredible what this software have virus, i thouhgt what Glarysoft
    was a reliable company,total deception.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.

    We are so sorry for the inconvenience.

    In order to understand and solve your issue, we need to ask you first a few questions:

    -Which Glary Utilities version are you using?
    -What is your operating system: win8.1 32bit or 64bit?

    Could you please explain the issue you have encountered in detail? Screenshots would also be very helpful to understand the problem at a glance.

    Thanks for your cooperation and have a good day!

  11. How can i remove the auto renewal?

    i want to cancel the auto renewal.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.
    We are so sorry for the inconvenience.

    You can decide by yourself whether you wan to renew the license code or not next year. We have canceled the subscription on auto renewal service.

    If you need further help, please feel free to contact us.

  12. Quit charging me $12,80 for software you give away free!!

    Why are you charging me $12.80 for a product you give away free!!! Glary Utlities 5.136.0.162 !!!!

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.
    We are so sorry for the inconvenience firstly.

    We found there is one valid order just paid under your email address.

    You should use the new license code to activate the program, and then you can enjoy GU pro.

    First, please download the Pro version from the link: http://download.glarysoft.com/gup5setup.exe

    When you run Glary Utilities after installing it, click “Manage License” button under the “Overview” tab.

    A a box will pop up, click “Switch License”, and then enter your name and the registration code, finally click “Activate Now”(See attachment).

    Enjoy Our Product!

    If you need further help, please feel free to contact us.

  13. Bug in Glary Utilities Pro 5.128.0.153

    Just installed the latest version of GUP and when it relaunched and scanned, told me that GUP 5.128.9.153 was available for install, but it's not.

    3 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.

    Our engineer has fixed the problem you have reported. You can rescan it.

    All in all, we’re sorry for this inconvenience.
    Sincerely thanks for your great support for Glary Utilities and report to us.

    If you have any other inquiry, please feel free to contact us.

  14. More junk and privacy items cleaning

    -Windows Shutdown Time-
    The Windows registry records when the system was last closed down in the following registry key:

    HKEYLOCALMACHINE\SYSTEM\CurrentControlSet\Control\Windows

    under the ShutdownTime value. The shutdown value is stored using a binary value; to decode it to a readable form.

    -Printer Registry Information-
    The Windows registry contains the entries for printing shown below.

    HKEYCURRENTUSER\Printers
    Holds settings of the current default printer.

    HKEYLOCALMACHINE\SYSTEM\ CurrentControlSet\Control\Print
    Contains additional subkeys that hold information about installed printer.

    -USB Histroy-
    Windows keeps a history log of all previously connected USB devices along with their connection times in addition to the…

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Cancel subscription and refund

    I was and am unable to cancel my subscription. My subscription was renewed today. Please cancel and refund my payment. My invoice no. Is 622485153. You may wish to make cancellations easier in future.

    1 vote
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Dear Customer,

    We provide functional trial versions of all our software so our customers can fully evaluate and try the software before making a purchase.

    In addition we also offer a 90-day money back guarantee.

    Your Glary Utilities Pro Order has already been canceled and a refund has been issued to you.

    Please allow some time for the refund to appear on your account.

    Thank you for using our products.

    Any inquires, please feel free to contact us.

  16. Wipe Free Space

    Can you improve Wipe Free Space?

    CLEAN:
    -Traces in MFT
    -Traces in USN Journal
    -Traces in $LogFile

    like PrivaZer

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Registry boot defrag.

    Registry Boot defrag. Get rid of the 3 second delay before and after it does its work. I like it to make my computer run better and start up faster but the extra 6 seconds slows down boot up. Most people never need the delay time, and it is just a waste, maybee have the delay as an option, but default should not have it as it just makes boot up a lot slower

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.

    We are so sorry for the inconvenience.

    In order to understand and solve your issue, we need to ask you first a few questions:

    -Which Glary Utilities version are you using?
    -What is your operating system: win7 32bit or 64bit?

    Could you please explain the issue you have encountered in detail? Screenshots would also be very helpful to understand the problem at a glance.

    Thanks for your cooperation and have a good day!

  18. GlaryUtilities Pro Process Viewer

    GlaryUtilities Pro Process Viewer cant detect this hidden process. Please improve and fix your product!

    file link:
    https://download.gg/file-10163426_95c7c82bb65ac382

    w7 x64, latest version glarysoft utilities

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. AppCompatCache / Glary Registry Cleaner

    Windows Application Compatibility Database is used by Windows to identify possible application compatibility challenges with executables. • Tracks the executables file name, file size, last modified time, and in Windows XP the last update time

    Location

    Windows XP – SYSTEM\CurrentControlSet\Control\SessionManager\AppCompatibility

    Windows 7 and higher – SYSTEM\CurrentControlSet\Control\Session Manager\AppCompatCache

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.

    We are so sorry for the inconvenience.

    In order to understand and solve your issue, we need to ask you first a few questions:

    -Which Glary Utilities version are you using?
    -What is your operating system: win7 32bit or 64bit?

    Could you please explain the issue you have encountered in detail? Screenshots would also be very helpful to understand the problem at a glance.

    Thanks for your cooperation and have a good day!

  20. Shellbags / Glary Registry Cleaner

    Which folders were accessed on the local machine, the network, and/or removable devices. Evidence of previously existing folders after deletion/overwrite. When certain folders were accessed.

    Location

    -Explorer Access
    USRCLASS.DAT\Local Settings\ Software\Microsoft\Windows\ Shell\Bags

    USRCLASS.DAT\Local Settings\ Software\Microsoft\Windows\ Shell\BagMRU

    -Desktop Access
    NTUSER.DAT\Software\ Microsoft\Windows\Shell\ BagMRU

    NTUSER.DAT\Software\ Microsoft\Windows\Shell\Bags

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.

    We are so sorry for the inconvenience.

    In order to understand and solve your issue, we need to ask you first a few questions:

    -Which Glary Utilities version are you using?
    -What is your operating system: win7 32bit or 64bit?

    Could you please explain the issue you have encountered in detail? Screenshots would also be very helpful to understand the problem at a glance.

    Thanks for your cooperation and have a good day!

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