General Feedback

  1. Privacy. My Advanced System Repair program says it finds 400+ privacy traces that Glary missed.

    My Advanced System Repair Program says it finds 400+ privacy traces that Glary apparently missed. Why?

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.

    We are so sorry for the inconvenience.

    In order to understand and solve your issue, we need to ask you first a few questions:

    -Which Glary Utilities version are you using?
    -What is your operating system: win7 or XP? 32bit or 64bit?

    Could you please explain the issue you have encountered in detail? Screenshots would also be very helpful to understand the problem at a glance.

    Thanks for your cooperation and have a good day!

  2. Include the TEMP location defined by TEMP (and TMP) Environment variables and allow custom locations and age for Temporary Files Cleaner.


    1. Can you include the TEMP location defined by TEMP (and TMP) Environment variables and 2. allow custom locations for Temporary Files Cleaner and 3. Provide Age limits.
      I set my TEMP to C:\TEMP but it is not being cleaned
      Easy enough to use my own startup script but you could also provide age control so only files older than n day(s) get removed where n could be 1 or more days. This was a feature of CCleaner that I miss in Glary Utilities. Thanks

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Mistake.

    On 6/21/20 I downloaded the Pro version under ref# 227877940. On 7/30/20 I mistakenly downloaded again the Pro version under ref# 232971980. Please cancel and refund/credit card this last version ref# 232971980.
    Thank you in advance, William Chaffinch

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Dear Customer,

    We provide functional trial versions of all our software so our customers can fully evaluate and try the software before making a purchase.

    In addition we also offer a 90-day money back guarantee.

    Your Glary Utilities Pro Order 232971980 has already been canceled and a refund has been issued to you.

    Please allow some time for the refund to appear on your account.

    Thank you for using our products.

    Any inquires, please feel free to contact us.

  4. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.

    Sorry for the inconvenience.

    It is a false report by VirusTotal, and we have contacted VirusTotal software developer to handle this issue as soon as possible.

    You can put Glary Utilities in the white list now, and try to update VirusTotal in time.

    Thanks for your support and have a good day!

  5. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.

    You can click to select a save path, and then traverse the registry backup.

    Here are some articles on how to use Glary Utilities to optimize PC:
    feedback.glarysoft.com/knowledgebase/articles/all

    By the way, Glary Utilities Pro contains Glary Undelete, Registry Repair, Absolute Uninstaller, Quick Startup and Security Process Explorer.

    Hope can help you.

    Thanks for your support and have a nice day!

    If you need further help, please feel free to contact us.

  6. Glarysoft Utilities Windows 10 Diagnostics Logs

    Please add Windows 10 Diagnostics Logs clean up.

    C:\Users\USERNAME\AppData\Local\Diagnostics*.*

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  7. no me funciona BLUETOOTH

    ¿se puede reparar con GLARY UTILITIES PRO?

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your interest in our product.

    We suggest you to have a try our software firstly. Glary Utilities is compatible with Windows 7, 8, 10, 2000, XP, Vista. 32/64bit version.

    You can use the trial version have a try for 30 days.
    GU5 Pro version download link:http://download.glarysoft.com/gup5setup.exe

    Or you can use the free version
    GU5 version download link:http://download.glarysoft.com/gu5setup.exe

    On how to optimize your PC, please view:
    feedback.glarysoft.com/knowledgebase/articles/all

    If you have any other inquiry, please feel free to contact us.

  8. Where's my bleeping Pro 5.144 Giveaway key? It's been 6 HOURS!

    Where's my bleeping Pro 5.144 Giveaway key? It's been 6 HOURS!

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.
    We are so sorry for the inconvenience firstly.

    We just have sent you a code via other letter.

    You should use the license code to activate the program, and then you can enjoy GU pro.

    First, please download the Pro version from the link: http://download.glarysoft.com/gup5setup.exe

    When you run Glary Utilities after installing it, click “Manage License/Upgrade Now” button under the “Overview” tab.

    A a box will pop up, click “Switch License”, and then enter your name and the registration code, finally click “Activate Now”(See attachment).

    Enjoy Our Product!

    If you need further help, please feel free to contact us.

  9. privacy tracking software not seeing and deleting google chrome files

    privacy tracking software not seeing and deleting google chrome files

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.
    We are so sorry for the inconvenience firstly.

    You need to check up the items If you want to scan google chrome files(attachment).

    By the way, you need to close google chrome browser when you are scanning.

    If you need further help, please feel free to contact us.

  10. Drivers Backup Select All Commands

    Periodically I like to Update and Backup Drivers. Will be very very very USEFULL to have a checkbox to Automatically SELECT ALL Drivers to Backup them instead of scrolling all the list and check each group.

    Thanks

    3 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. How do I remove althoutujym.club pop ups

    How do I remove althoutujym.club pop ups

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Paid license. It is super confusing and inconvenient to download and install updates.

    I want to click inside the program and install updates automatically.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.
    We are so sorry for the inconvenience firstly.

    You can click button “Check for updates” to easily update to the latest version(attachment).

    You should use the new license code to activate the program, and then you can enjoy GU pro.

    First, please download the Pro version from the link: http://download.glarysoft.com/gup5setup.exe

    When you run Glary Utilities after installing it, click “Manage License” button under the “Overview” tab.

    A a box will pop up, click “Switch License”, and then enter your name and the registration code, finally click “Activate Now”(See attachment).

    Enjoy Our Product!

    If you need further help, please feel free to contact us.

  13. My pro version switched back to the free version

    My pro version switched back to the free version

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.
    We are so sorry for the inconvenience firstly.

    You should use the license code to activate the program, and then you can enjoy GU pro.

    First, please download the Pro version from the link: http://download.glarysoft.com/gup5setup.exe

    When you run Glary Utilities after installing it, click “Manage License/Upgrade Now” button under the “Overview” tab.

    A a box will pop up, click “Switch License”, and then enter your name and the registration code, finally click “Activate Now”(See attachment).

    Enjoy Our Product!

  14. Windows Security Health Logs

    Please add cleanup list...

    C:\ProgramData\Microsoft\Windows Security Health\Logs*.
    C:\ProgramData\USOShared\Logs\System*.

    C:\Users\USERNAME\AppData\Local\Diagnostics*.
    C:\Windows\DiagTrack*.

    C:\ProgramData\Microsoft\DiagnosticLogCSP*.
    C:\Windows\SoftwareDistribution\DataStore*.

    C:\Users\USERNAME\AppData\D3DSCache*.*

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. GET RID OF VPN ADWARE

    I thought Avast was supposed to get rid of Adware and Bloatware, yet I buy pro for my Mother, just to find one section called "privacy" which has nothing but VPN adware on it. If it is not included in what I paid good money for - GET RID OF IT. Your Adware is getting to the point when I might go else where.

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  16. Wipe/Shred/Erase

    I see that you now seem to use 3 different terms for the same action.
    I personally prefer Erase, but mostly I would like to see just 1 term used.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.

    On File Shredder page, you can schedule the terms.

    Here are some articles on how to use Glary Utilities to optimize PC:
    feedback.glarysoft.com/knowledgebase/articles/all

    By the way, Glary Utilities Pro contains Glary Undelete, Registry Repair, Absolute Uninstaller, Quick Startup and Security Process Explorer.

    Hope can help you.

    Thanks for your support and have a nice day!

  17. Temporary Files Cleaner and Track Eraser

    Need Secure File Deletion Method for Temporary Files Cleaner and Track Eraser. (1pass, 3 pass, DoD, zero)

    like Advanced SystemCare

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  18. Secure Boot - Please add a tool that will "fix" Secure Boot?

    Hiya

    Love the software! Bought it the same day I tested it.

    I have a request, please.
    Secure Boot has become important again. Why?
    Motherboard and CPUs (As old as 2 years) has tons of hardware protection built in, which Win 10 enables automaticly.

    However, the right BIOS setting must be set. You need to installed Win 10 on UEFI drivers and windows settings must be in Y, Z and X.

    Most users dont know about this, shouldnt need to know and should NOT mess with BIOS.

    Microsoft has released tools for TPM, Secure boot, etc.
    But you need to…

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Please dont defrag SSD disks. Especially not M2 ones

    This utility are quickly becoming the best on the market...CCleaner, may need to move to nr 2 soon.

    However, you are using defrag on SSD! STOP IT!
    Use S.M.A.R.T on SSD, or hell, Win 10 owns optimization on SSD.

    Unless I Am very mistaken, your disk tool actually moves files on SSD (DO NOT DO THAT!)
    On SATA (SCSI and ATA too), Defrag is a must, and that is to move data.

    SSD and the new M2, you DONT move the raw data. You move and fix hocks, "shortcuts in machine language".

    Microsoft own Optimize is good enough for SSD.…

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.

    If your drive is SSD, you can not defrag on it(attachment).

    Here are some articles on how to use Glary Utilities to optimize PC:
    feedback.glarysoft.com/knowledgebase/articles/all

    By the way, Glary Utilities Pro contains Glary Undelete, Registry Repair, Absolute Uninstaller, Quick Startup and Security Process Explorer.

    Hope can help you.

    Thanks for your support and have a nice day!

  20. I paid didn't get renewed. My subscription should end 4/16/2020.

    Dear James Peabody,
    Thank you for your purchase on http://www.glarysoft.com.
    You will find below the information for order 93562952 from 2019-04-03.
    Glary Utilities PRO (1 year subscription for up to 3 PCs) - Qty: 1
    Name: James Peabody
    Email: jpeabody(at)something.com
    Download link: https://secure.avangate.com/?sid=8a###bea7c&dld
    Download your product
    Product / Subscription key(s)
    7CB9-xxxx-xxxx-xxxx

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.
    We are so sorry for the inconvenience.

    You can decide by yourself whether you wan to renew the license code or not next year. We have canceled the subscription on auto renewal service.

    If you need further help, please feel free to contact us.

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