How can we improve our products?

← General Feedback

I purchase a licence, but where do I place it, the program just asks me to renew. I eventually found a code following a basketball advert?

The program just asks me to renew. I eventually found a code following a basketball advert? How that got in the loop I am not certain. But your program still says I need to renew even when I have paid for a renewal?

7 votes
Vote
Sign in
Check!
(thinking…)
Reset
or sign in with
  • facebook
  • google
    Password icon
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    started  ·  AdminFaith Lee (Head of Customer Support, Glarysoft) responded  · 

    We are so sorry for the inconvenience firstly.

    You should use the license code to activate the program, and then you can enjoy GU pro.

    First, please download the Pro version from the link: http://download.glarysoft.com/gup5setup.exe

    When you run Glary Utilities after installing it, click “Manage License/Upgrade Now” button under the “Overview” tab.

    A a box will pop up, click “Refresh”, and then enter your name and the registration code, finally click “Activate Now”.

    3 comments

    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Forgot password?
      Create a password
      Signed in as (Sign out)
      Close
      Close
      Submitting...
      • Mary commented  ·   ·  Flag as inappropriate

        Thanks for that, at last, this is not intuitive, I actually had to use google to find out where to enter this licence code and it has taken ages to get my new version up and running. Who would think clicking "refresh" would enable you to enter a registration code. Why not change the "refresh" button to "Enter Licence Number" button .......!

      • Anonymous commented  ·   ·  Flag as inappropriate

        Still can't find a way to register new product code. Have purchased GU Pro twice in last two days. Over weekend, got more than 5 emails telling me my order was cancelled.
        What's going on? I can't register my new product code. Are you being scammed, or are you the scammer??

      • A.C.Johnson commented  ·   ·  Flag as inappropriate

        I am not good with PC. I have bought the Pro.version I do not find it but get the non pro when I try to use

      General Feedback

      Feedback and Knowledge Base

      (thinking…)