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cancel subscription

I can't seem to cancel subscription.

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nonnie917 shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

Thanks for your letter.

Could you please send us the related information that can show you have bought glaysoft license, such as your order number, the order invoice and what date you bought the license code? Thanks. We can help to cancel your subscription.

If you have any other inquiry, please feel free to contact us.

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  • aldelm.ferriols commented  ·   ·  Flag as inappropriate

    I've gotten an auto-renewal email but when I try to cancel using my order number it says its non-existent? I need to know that this is truly canceled before you take my money. I do NOT give this permission. Order Number: 3FCENY4-A4WMM2

  • Anonymous commented  ·   ·  Flag as inappropriate

    BOUGHT LICENSE ON 1/2/18 ORDER NUMBER 3E8FYYU-AFP38B. Cancelled this 9/20/18, but
    still not cancelled. Email address: judycarpenter@windstream.net customer # 3E8FZF3-A794ZW. i HAVE TRIED TO CANCEL ONLINE DIGITAL RIVER BILLING BUT IT WON'T CANCEL.
    PLEASE CANCEL MY SUBSCRIPTION. I DO NOT WANT TO RENEW FOR 2019.

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