How can we improve our products?

Remove "Download Protection for just $3.95 USD" from being a shopping cart option

When attempting to purchase a Pro license, clicking the Buy Now takes the user to a Digital River shopping cart. This shopping cart includes an option to buy "Download Protection" which claims the following:

(1) Download Protection will provide the product for download for 2 years

(2) Without Download Protection, the download will no longer be available after the download period

Having Download Protection for 2 years might mislead a customer into believing they will be getting 2 years of Pro license for the additional charge when they won't.

Also, implying that the software will not be continue to be available for download is misleading as well given Glarysoft makes it available for download instead of Digital River.

There is no clear benefit to a customer that gets tricked into paying the $3.95 Download Protection fee. Having it there just makes Glarysoft look kind of shady and makes it hard for me to recommend the product to novice users.

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    BG shared this idea  ·   ·  Admin →
    completed  ·  AdminFaith Lee (Head of Customer Support, Glarysoft) responded  · 

    Thank you for your letter.

    The software will be continue to be available for download on our website. We always update the software in a few days, and if we collect money for new version, users’ code can not work on the new version. And some users do not want to update and just keep the older version.

    Hope you can understand.

    If you need further help, please feel free to contact us.

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