Better control of your reselling agents like Digital River and Subsidiaries
I previously asked why your agent Mr. Michael Wong of Digital River subsidiary MyCommerce asked for my Social Security number to fraudulently "renew" an existing renewal subscription already in effect. I am submitting a formal complaint with the U.S. Federal Trade Commission about unfair, unethical sales and business practices but wanted to give you an opportunity to answer before that submission. Please advise as soon as possible. Thank you
Thank you for your letter.
We are so sorry for the inconvenience.
Now your code is still working and there is no need to renew it.
You can decide by yourself whether you wan to renew the license code or not next year. We have canceled the subscription on auto renewal service.
If you need further help, please feel free to contact us.