General Feedback

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  1. Customer Service

    Without Prejudice.

    I honestly and genuinely believe, from my recent experience that "Customer Service", (Faith Lee) is absolutely appalling.
    "Faith Lee did NOT address the matters and/or issues.
    This individual ignored matters and there is still NO resolution.
    I have loyally used Glary Utilities for some time, this is how loyalty to a brand is rewarded.
    I recommend NOT to use this product, based purely on indifferent "Customer Service", (Faith Lee); find an alternative!!!

    1 vote
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      5 comments  ·  Flag idea as inappropriate…  ·  Admin →

      Thank you for your letter.

      We are so sorry for the inconvenience.

      Could you please explain the issue you have encountered in detail? Screenshots would also be very helpful to understand the problem at a glance.

      Thanks for your cooperation and have a good day!

    • Your New Version of Glary Utilities Pro 5.103.0.125 when I use 1-Click Maintence wipes out the vast majority of my Desktop Icons

      Your New Version of Glary Utilities Pro 5.103.0.125 when I use 1-Click Maintence wipes out the vast majority of my Desktop Icons

      4 votes
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        11 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Glary Utilities Pro/Software Update Pro falsely flag a program (Firefox) as needing an update.

        Glary Utilities Pro/Software Update Pro falsely flag a program (Firefox) as needing an update. Please fix this

        1 vote
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          2 comments  ·  Flag idea as inappropriate…  ·  Admin →

          Thank you for your letter.

          We are so sorry for the inconvenience.

          In order to understand and solve your issue, we need to ask you first a few questions:

          -Which Glary Utilities version are you using?
          -What is your operating system: win10 32bit or 64bit?

          Could you please explain the issue you have encountered in detail? Screenshots would also be very helpful to understand the problem at a glance.

          Thanks for your cooperation and have a good day!

        • I'm wondering if I can change the "This product is licensed to" name.

          I have a valid Pro key, but I don't want it showing my actual name.

          3 votes
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            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
          • Please CANCEL my auto renewal. I never knew this feature was on and your product does not even have a cancel autorenew

            Please CANCEL my auto renewal. I never knew this feature was on and your product does not even have a cancel autorenew

            2 votes
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              19 comments  ·  Flag idea as inappropriate…  ·  Admin →

              Thank you for your letter.
              We are so sorry for the inconvenience.

              You can decide by yourself whether you wan to renew the license code or not next year. We have canceled the subscription on auto renewal service.

              If you need further help, please feel free to contact us.

            • Add support for cleanup for Vivaldi

              The Vivaldi browser needs to be added to the cleanup support.

              2 votes
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • What means "getmacaddress" while installing Glary Utilities? For what's use?

                When installing GU there comes the text line
                getmacaddress
                Why is that necessary?

                1 vote
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                  3 comments  ·  Flag idea as inappropriate…  ·  Admin →

                  We are so sorry for the inconvenience.

                  In order to understand and solve your issue, we need to ask you first a few questions:

                  -Which Glary Utilities version are you using?
                  -What is your operating system: win10 32bit or 64bit?

                  Could you please explain the issue you have encountered in detail? Screenshots would also be very helpful to understand the problem at a glance.

                  Thanks for your cooperation and have a good day!

                  If you have any inquiry, please feel free to contact us.

                • License renewal >> ask first!

                  I am very happy with your software, but got very disappointed to see my account charged without notification. Based on this I canceled my subscription on your product.
                  Please implement a system to give people options to renew, only to renew on confirmation.
                  Happy to renew once in place.

                  1 vote
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                    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

                    We are so sorry for the inconvenience firstly.

                    Please view your email carefully that we have sent you an email on renew named " Your subscription is about to renew".

                    If you need further help, please feel free to contact us.

                  • compare glary utilities and glary utilities pro

                    I cannot find a summary of differences between the basic free Glary Utilities and Glary Utilities Pro on your website. What does Pro do beyond the free version? I recommend you post a page with a list of the 20+ tools for each which clearly shows the difference between them. The screen shots at the top of each page are unreadable in detail.

                    2 votes
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                      Thanks for your letter.

                      For the differences between our Free version and Pro version, please refer to http://www.glarysoft.com/comparison.html

                      The Pro has more features than the free version, such as Automatic download update, to keep your Glary Utilities always updated at the newest version. Deep scan and fix, checks your computer for any possible threat, vulnerabilities, junk files, and fixes/cleans it up to improve speed and performance. Auto-care in background, regularly and automatically scans your computer to keep it always in check.

                      If you have any farther inquiry, please feel free to contact us.

                    • Absolute uninstaller has to delete left over files like revo uninstaller

                      It will delete any file related to the program that I uninstalled.

                      3 votes
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                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                        Thank you for your letter.

                        We are so sorry for the inconvenience.

                        In order to understand and solve your issue, we need to ask you first a few questions:

                        -Which Glary Utilities version are you using?
                        -What is your operating system: win10 32bit or 64bit?

                        Could you please explain the issue you have encountered in detail? Screenshots would also be very helpful to understand the problem at a glance.

                        Thanks for your cooperation and have a good day!

                      • how to check if " fixed files" are being defragmented by Glary?

                        At computer, has many ' light blue' files that Glary says they can't be moved, "fixed files' from Windows (here it´s Windows Ultimate 7). The other type files seems to be defrag normally. How can I check if these "fixed files" were defrag ?
                        Thank you for not responding my question about how many free space Glary needs to defrag fully programs on HD.
                        Denys P.R.

                        3 votes
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                          Thank you for your letter.

                          In order to understand and solve your issue, we need to ask you first a few questions:

                          -Which Glary Utilities version are you using?
                          -What is your operating system: win7 32bit or 64bit?

                          Could you please explain the issue you have encountered in detail? Screenshots would also be very helpful to understand the problem at a glance.

                          Thanks for your cooperation and have a good day!

                          If you have any inquiry, please feel free to contact us.

                        • Lifetime license code lost

                          I purchased a lifetime license to GU Pro years ago, but can't find the documentation. How can I find my license code?

                          1 vote
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                            Thanks for your letter.

                            You can find the license code in your email that you used when you bought Glary Utilities Pro.

                            If you can not find it in your mail box, would you please send us the related information that can show you have bought glaysoft license, such as your order number, the order invoice and what date you bought the license code? Thanks.

                            If you have any other inquiry, please feel free to contact us.

                          • glary utilities pro

                            i love very this software
                            this software resolve all my errors me and speed up my system
                            thank of you

                            1 vote
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • glary utilities pro

                              best software is i work with that

                              tanks

                              1 vote
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Windows boot times became 3 minutes 20 seconds after October update (version 1809)

                                Used to be 20~ 30 seconds only on windows version 1703... though it says 3 minutes 20 seconds, i didn't feel it is any slower than before...please fix the bug...

                                2 votes
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Bug: Check Disk only works on 1st of the multiple selected volumes

                                  If selecting more than one volume, Check Disk only performs functions on the selection closest to the top of the list of selected items. The rest of the volumes are ignored, and are reported as "No errors found", even though the Disk Check did not run on the rest of the items.

                                  1 vote
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                                    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • pro version

                                    I like Glary utilities.I purchased a pro version, a couple of years ago, but could never get it activated and support was not able to help. just thought you should know.

                                    1 vote
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 1 vote
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                                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Windows 10 64-bit

                                        My Windows 10 64-bit
                                        It takes a lot of time to get up
                                        What should I do?
                                        with thanks

                                        1 vote
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                          Thank you for your letter.

                                          You can use “Startup manager” to stop or delay some software running when your PC boots.

                                          Here are some articles on how to use Glary Utilities to optimize PC:
                                          feedback.glarysoft.com/knowledgebase/articles/all

                                          By the way, Glary Utilities Pro contains Glary Undelete, Registry Repair, Absolute Uninstaller, Quick Startup and Security Process Explorer.

                                          Hope can help you.

                                          Thanks for your support and have a nice day!

                                          If you need further help, please feel free to contact us.

                                        • Dupletten entferner hat einen Fehler. Er markiert alle Dateien zum Löschen und nicht nur die Dupletten.

                                          Dupletten entferner hat einen Fehler. Das Programm markiert alle Dateien zum Löschen und nicht nur die Dupletten.
                                          Helmut
                                          Germasny

                                          1 vote
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                            Thank you for your letter.

                                            We are so sorry for the inconvenience.

                                            In order to understand and solve your issue, we need to ask you first a few questions:

                                            -Which Glary Utilities version are you using?
                                            -What is your operating system: win10 32bit or 64bit?

                                            Could you please explain the issue you have encountered in detail? Screenshots would also be very helpful to understand the problem at a glance.

                                            Thanks for your cooperation and have a good day!

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