General Feedback

  1. Windows Security removed Glary Utilities today!

    I've been using Glary Utilities for years and today Windows doesn't allow it, for the reasons attached.

    19 votes
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    16 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you very much.

    We think it is a fault, and we will contact the software developer.

    We have forwarded your issues to our engineers and improve our product.

    We will try to fix the issue as soon as possible. Thanks for your understanding.

    Now you can use the older version 5.173. And you can download it
    from www.filepuma.com

    Search Glary Utilities, on the right of this page, you can find them.

    Or you can view this page to download it,
    https://www.filepuma.com/download/glary_utilities_pro-401/versions/

    If you have any other inquiry, please feel free to contact us.

  2. 1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

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  3. What the hell is going on today, virustotal and windows defender is not kind to latest download in GlaryUtilities

    What the hell is going on today, virustotal and windows defender is not kind to latest download in GlaryUtilities has Glary now become the Malware spreader????

    3 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you very much.

    We think it is a fault, and we will contact the software developer.

    We have forwarded your issues to our engineers and improve our product.

    We will try to fix the issue as soon as possible. Thanks for your understanding.

    Now you can use the older version 5.173. And you can download it
    from www.filepuma.com

    Search Glary Utilities, on the right of this page, you can find them.

    Or you can view this page to download it,
    https://www.filepuma.com/download/glary_utilities_pro-401/versions/

    If you have any other inquiry, please feel free to contact us.

  4. Please add Browser Version Dev for clear tracks eraser

    1. Chrome Dev
    2. Opera Dev
    3. Edge Dev

    I'm use them all

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for using our products. 


    About your suggestion, we will forward to the appropriate executive.


    Thanks for your support and understanding. Have a nice day.


    If you have any other inquiry, please feel free to contact us.

  5. Games

    In what cases does BC cut maximums?

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for your letter.

    We are so sorry for the inconvenience.


    In order to understand and solve your issue, we need to ask you first a few questions:


    -Which Glary Utilities version are you using?

    -What is your operating system: win7 or XP? 32bit or 64bit?


    Could you please explain the issue you have encountered in detail? Screenshots would also be very helpful to understand the problem at a glance.


    Thanks for your cooperation and have a good day!


    If you have any inquiry, please feel free to contact us.

  6. Please add a Dark theme option

    It would be great if Glary Utilities had a Dark theme option. It's a great tool that I use daily, but using it at night is a pain because of the mostly white, bright interface. Even with low brightness, it is still hard to look at. Thanks for reading

    1 vote
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  7. Startup Manager adds itself automatically to the startup

    No matter how many times I've deleted the entry, unchecked it on settings menu, it kept re-adding itself to the startup. Just like a virus. In the end, I've just deleted the whole program. That was my experience with glary utilities.

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for your letter.


    Please do not check the item in the attachment.


    Here are some articles on how to use Glary Utilities to optimize PC:

    feedback.glarysoft.com/knowledgebase/articles/all


    By the way, Glary Utilities Pro contains Glary Undelete, Registry Repair, Absolute Uninstaller, Quick Startup and Security Process Explorer.


    Hope can help you.


    Thanks for your support and have a nice day!


    If you need further help, please feel free to contact us.

  8. Lastpass user name being deleted

    Is there an option to stop Lastpass user name from being deleted by 1 click maintenance? Lastpass has an option to remember this and I cant find a way to stop Glary Utilities from removing the user name. Its very annoying that I have to re-enter my user name after Glary Utilities usage.

    I have attached a screen shot of Lastpass login interface, showing Email Address missing after using Glary Utilities 1 click maintenance,
    This happens despite having Advanced option / remember email being selected in Lastpass.
    How can I add this to Glary Utilities ignore list or stop this…

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for your letter.


    If you are using the edge browser, please view the attachment.


    If you are not using edge, find the corresponding browser in the list and remove the corresponding tick.


    Here are some articles on how to use Glary Utilities to optimize PC:

    feedback.glarysoft.com/knowledgebase/articles/all


    By the way, Glary Utilities Pro contains Glary Undelete, Registry Repair, Absolute Uninstaller, Quick Startup and Security Process Explorer.


    Hope can help you.


    Thanks for your support and have a nice day!


    If you need further help, please feel free to contact us.

  9. details

    Glary Utilities Pro - Hi, I'm not a computer technician (that's why I bought the Pro version), even thou there are explanations for the many options, I still don't know how to use all of them correctly and to it's maximum benefit and...more importantly...there are so many options / choices (that I am pleased about) but I feel I'm missing out on the full potential of Glary Utilities Pro. Tx

    1 vote
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    Thank you for your letter.


    You can use "Startup manager" to stop or delay some software running when your PC boots.


    Here are some articles on how to use Glary Utilities to optimize PC:

    feedback.glarysoft.com/knowledgebase/articles/all


    By the way, Glary Utilities Pro contains Glary Undelete, Registry Repair, Absolute Uninstaller, Quick Startup and Security Process Explorer.


    Hope can help you.


    Thanks for your support and have a nice day!

  10. Lastpass user name being deleted

    Is there an option to stop Lastpass user name from being deleted by 1 click maintenance? Lastpass has an option to remember this and I cant find a way to stop Glary Utilities from removing the user name. Its very annoying that I have to renter my user name after Glary Utilities usage.

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you very much for letting us know that!


    Could you help us to fix this issue? You can run Glary Utilities -> Registry Repair(You can click "repair" under "Window registry" on Advanced Tools Tab.), click "Scan registry for problems", then click "Close"(don't click "Repair"), then click menu "File"->"Export", save it as a file and send the file to me.


    If you have any other inquiry, please feel free to contact us.

  11. cancel auto renew

    I will decide when to renew my program, cancel my auto renewal #D7BB-AAAA-C6A7-B78A

    1 vote
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    Thank you for your letter.

    We are so sorry for the inconvenience.


    You can decide by yourself whether you wan to renew the license code or not. We have canceled the subscription on auto renewal service.


    If you need further help, please feel free to contact us.

  12. Auto Renewal should NOT be a requirement!!!

    I understand paying for the use of your software and if it is cheep enough and I can bennifit from its use ? I do not mind paying for it! But I am NOT going to be blackmailed into an auto-renew deal! What if I decide I do want to renew next year? Or I cannot afford It at that time? I will renew it when and if I want to and when I can afford it! If you want me to pay for your software, make that Auto-Renew and Option!!! Thank You!

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for your letter.

    We are so sorry for the inconvenience.


    You can decide by yourself whether you wan to renew the license code or not. We have canceled the subscription on auto renewal service.


    Below is the link with 50% discount without auto renewal service,

    https://order.shareit.com/cart/add?vendorid=200272368&PRODUCT[300920559]=1&COUPON1=GLARY-50-XFHG&sp=true  


    If you need further help, please feel free to contact us.

  13. error:0x80080005クラスが登録されていません

    PCを買い替えました。新PCでGlaryを立ち上げると
    画面に「Glary Shortucts Fixer」
    次行に、これが番表示される。但し、OKにすると消えるが、また立ち上げるとと表示される。

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for your letter.

    We are so sorry for the inconvenience.


    When you download it, please try to stop running your anti-virus software for a while.


    Please try to uninstall the current version on your pc. Please make sure all the files under "C:\Program Files\Glary Utilities 5" are deleted. Then restart the PC.


    Then download and install a new copy of our program(not the previous one saved on your pc). That may solve this problem.


    GU5 version download link:https://download.glarysoft.com/gu5setup.exe

    Or GU5 Pro version download link:https://download.glarysoft.com/gup5setup.exe


    -What is your operating system: win7 or XP? 32bit or 64bit?


    If you meet any problem when you install or use it, screenshots would also be very helpful to understand the problem at a glance. Thanks.

  14. Windows 11

    Will Glary Utilities supports in Windows 11 RTM version 21H2?

    1 vote
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  15. When Disk Repair running, Id like to know which drive it is working on

    With all drives checked, I'd like to know which drive is analying,

    1 vote
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    Thank you for your letter.

    We are so sorry for the inconvenience.


    In order to understand and solve your issue, we need to ask you first a few questions:


    -Which Glary Utilities version are you using?


    -What is your operating system: win7 or XP? 32bit or 64bit?


    Could you please explain the issue you have encountered in detail? Screenshots would also be very helpful to understand the problem at a glance.


    Thanks for your cooperation and have a good day!


    If you have any inquiry, please feel free to contact us.

  16. Provide better control over subscription and billing

    Used your product for years, I've been very happy with it and I'll continue to purchase it but like many other folks here I'm not interested in an automatic renewal. Perhaps if you were to tell us what the next year's price is and then allow us to opt-in or out on a year to year basis?

    Other companies allow customers to have access over their subscriptions, I would appreciate the same for your fine product.

    1 vote
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    Thank you for your interested in our products.


    You can buy it again at the same price when your code expires next year.


    Below is the link with 50% discount without auto renewal service,

    https://order.shareit.com/cart/add?vendorid=200272368&PRODUCT[300920559]=1&COUPON1=GLARY-50-XFHG&sp=true 


    And you can download the software from this link: www.glarysoft.com


    If you have any other inquiry, please feel free to contact us.

  17. Windows 10 Security Flagging Glarysoft

    Windows 10 is flagging Glarysoft with a security error for misleading item:
    Misleading: Win32/Lodi
    Affected: file: C:\Program Files (x86)\Glary Utilities 5\Integrator.exe

    3 votes
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    Thank you very much.

    We think it is a fault, and we will contact the software developer.

    We have forwarded your issues to our engineers and improve our product.

    We will try to fix the issue as soon as possible. Thanks for your understanding.

    Now you can use the older version 5.173. And you can download it
    from www.filepuma.com

    Search Glary Utilities, on the right of this page, you can find them.

    Or you can view this page to download it,
    https://www.filepuma.com/download/glary_utilities_pro-401/versions/

    If you have any other inquiry, please feel free to contact us.

  18. AVG Internet Security removed Glary Utilities free 5.178.0.206.exe Malware: FileRepMetagen [PUP]

    Today, after two years from the first installation and many regular upgrades, I can't upgrade my Free Glary Utilities from 5.177.0.205 to 5.178.0.206.
    For AVG Internet Security (Official and always present in my PC from the first installation of G.U.) there is a malware in the last installation file (see attached .jpeg).For AVG it is: FileRepMetagen [PUP].
    Dell Optiplex I5-9500; Windows 10 Pro; AVG Internet Security 21.11.3215.
    Can You solve this problem?
    Thank you.

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for your letter.

    We are so sorry for the inconvenience.


    Please try to uninstall the current version on your pc. Please make sure all the files under "C:\Program Files\Glary Utilities 5" are deleted. Then restart the PC.


    Then download and install a new copy of our program(not the previous one saved on your pc). That may solve this problem.


    GU5 version download link:https://download.glarysoft.com/gu5setup.exe


    Or GU5 Pro version download link:https://download.glarysoft.com/gup5setup.exe


    -What is your operating system: win10   32bit or 64bit?


    If you meet any problem when you install or use it, screenshots would also be very helpful to understand the problem at a glance. Thanks.

  19. Why do u not put the complete O/S version # in the system information.

    Why do u not put the complete O/S version # in the system information, After period is the # I look because there can be more then one o/s with the 1st set of #.AIDA 64 gives the hole # and date.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for your letter.

    We are so sorry for the inconvenience. 


    In order to understand and solve your issue, we need to ask you first a few questions:


    -Which Glary Utilities version are you using?

    -What is your operating system: win10  32bit or 64bit?


    Could you please explain the issue you have encountered in detail? Screenshots would also be very helpful to understand the problem at a glance.


    Thanks for your cooperation and have a good day!

    If you have any inquiry, please feel free to contact us.

  20. why so many registry erors every day?

    I am new to windows 11, came straight from win 7, so no experience with post Win 7.
    I find about 50+/- registry 'errors' every day for the last month.
    IE, right now, there are 35 "Custom Conrol" entries flaged, all "HELPDIR"s ,, I never saw this many on my Win 7

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

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    Signed in as (Sign out)

    Thank you for your letter.
    We are so sorry for the inconvenience.

    In order to understand and solve your issue, we need to ask you first a few questions:

    -Which Glary Utilities version are you using?
    -What is your operating system: win7 or XP? 32bit or 64bit?

    Could you please explain the issue you have encountered in detail? Screenshots would also be very helpful to understand the problem at a glance.

    Thanks for your cooperation and have a good day!

    If you have any inquiry, please feel free to contact us.

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