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  1. Cancel Automatic Renewal

    My product was automatically renewed. I was out of town for the past 2 weeks and did not have access to the Internet so I did not realize that my license was about to be renewed. Today I got an email saying that it had been renewed. Is there a way to cancel the renewal and get me a refund? Thank you

    1 vote
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    • suggest that GlaryPro include a way to deactivate all unnecessary microsoft startup programs.

      I use GlaryPro and like the program. However Windows is designed for EVERYONE! Standalone or networked, small office, BIG office, etc.

      The "overview" shows the startup time and suggests disabling "unnecessary" startup programs to make Windows boot faster.

      Which startup programs? I have not a clue what the function of most of the startup programs. Which ones can I disable without messing up the works?
      I want my system to bootup faster but mostly I want the system to be relieved of all unneeded chores so that the programs I do want are not slowed down by unnecessary functions.

      There…

      5 votes
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        You can use “Startup manager” to stop or delay some useless software running when your PC boots.

        Here are some articles on how to use GU to optimize PC,
        feedback.glarysoft.com/knowledgebase/articles/all

        By the way, Glary Utilities Pro contains Glary Undelete, Registry Repair, Absolute Uninstaller, Quick Startup and Security Process Explorer.

        Hope can help you.

        Thanks for your support and have a nice day!

      • Suggest startup programs that can be disabled, like 360 Security

        I installed 360 Security because it tells you which startup programs can be successfully disabled and my PC now takes a long time to start up, even though it's not a year old. Glary Utilities relies on people to comment about which programs can be disabled, and I believe that Glarysoft techs can do that better? I pay for Glary Utilities Pro.

        1 vote
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          You can use “Startup manager” to stop or delay some useless software running when your PC boots.

          Here are some articles on how to use GU to optimize PC,
          feedback.glarysoft.com/knowledgebase/articles/all

          By the way, Glary Utilities Pro contains Glary Undelete, Registry Repair, Absolute Uninstaller, Quick Startup and Security Process Explorer.

          Hope can help you.

          Thanks for your support and have a nice day!

        • Add SSD optimization tools?

          I'd like to see, since many more people use an SSD for their system drive, specific solid-state drive tools incorporated into the program. Optimization tools, somewhat like what Samsung's "Magician" software offers.

          3 votes
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          • duplicate of quihoo 360 security

            i have notice have that glarry malware hunter has exact layout and interface as that of QUIHOO 360 TOTAL SECURITY

            WHY??????????

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            • 1 vote
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              • how to clean history log after fixing

                how to clean history log after fixing

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                  1 comment  ·  Admin →
                • Duplicate file finder needs to have the option to scan network locations

                  Can Duplicate file finder be setup to scan network locations? I have a network storage device that connects to my home network with a rj-45 cable to my network switch. I store allot of pictures there for backup(not compressed or encrypted). It would be great if I can scan my computer and network storage so I can reduce duplicate files.

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                  • Glary Utilities doesn't clean multiple firefox profiles

                    I had 2 profiles on firefox on my desktop, and after noticing that when running GU on my laptop (only one firefox profile) it would always remove several thousand cache items etc. On my desktop it never found more than a couple dozen. The first profile was just an empty default, so I removed it and now GU cleans the cache properly. I'm not sure if it is a bug or what, but I don't see any way to have it clean multiple profiles on firefox through settings or anything.

                    1 vote
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                      We are so sorry for the inconvenience.

                      In order to understand and solve your issue, we need to ask you first a few questions:

                      -Which Glary Utilities version are you using?
                      -What is your operating system: win7 or XP? 32bit or 64bit?

                      Could you please send us a screenshot on your issue? It would also be very helpful to understand the problem at a glance.

                      Thanks for your cooperation and have a good day!

                    • Web page statements may turn off prospective cl.ients

                      From the GlarySoft web page with the url:
                      http://www.glarysoft.com/update/release-notes/?p=2&v=5.76.0.97&l=3 THE FOLLOWING 3 STATEMENTS COULD USE A LITTLE POLISHING:
                      (1) You will also enjoy our Brand New product - Malware
                      Hunter THIS STATEMENT IS VERY DICTATORIAL! I'M BEING TOLD / COMMANDED / DEMANDED WHAT TO DO WITH OUT ANY LATITUDE TO MAKE MY OWN DECISION. [CHANGING THE WORD "WILL" TO "MAY" WOULD GO A LONG WAY TO SOFTENING UP THE PRESENTATION...] or [ OUR BRAND NEW PRODUCT - MALWARE HUNTER, WILL GIVE YOU PEACE OF MIND AS IT PROTECTS YOUR PC FROM MALICIOUS MALWARE ]

                      (2) Hyper scan makes you enjoy…

                      1 vote
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                      • r.kasterke27@gamil.com

                        Reinhard Kasterke
                        83236 Übersee
                        Tel.08642-4079827
                        Mobil.015757879727
                        Web.r.kasterke27@gamil.com

                        1 vote
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                          You can find the license code in your email that you used when you bought Glary Utilities Pro.

                          Is your key one-year license code?

                          If you can not find it in your mail box, would you please send us the related information that can show you have bought glaysoft license, such as your order number, the order invoice and what date you bought the license code? Thanks.

                          If you have any other inquiry, please feel free to contact us.

                        • 1 vote
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                          • I have the latest version of Malware Hunter and it indicates trojan "TR/trash.gen" but it can not resolve it. What to do

                            I have the latest version of Malware Hunter and it indicates trojan "TR/trash.gen" but it can not resolve it. I tested with 2 other programs SpyHunter and Spybot but they can not find any threats. I also tested with older version of Malware Hunter and i find that with v1.33.0.58 was ther no fault but with v1.36.0.68 I got both System synthesis and key position threats. All threats are from .dll files (se attach file). What to do?

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                              1 comment  ·  Admin →

                              We are so sorry for the inconvenience firstly.

                              We hope you can find the threats files from their location, send us the files that we can have a test. You can click “Details”, find the “File Path”. We do not need the the name of the threats. You can attach the files to the email. Hope you can understand.

                              If you need further help, please feel free to contact us.

                            • Translation truncated phrase

                              % -----------------------------
                              I have noticed that some phrases appear truncated when applied to other languages. When translated, some phrases do not fit inside the buttons, which makes it look like only part of the translated text.

                              In some buttons it seems that the text is centralized, which worsens the situation in long sentences, since the beginning of the translation is suppressed. I suggest to adopt another practice: (1) truncate within the imposed limit for each field (software programmers define this limit), (2) do not centralize but take the beginning of the translated sentence and (3) when the mouse is over…

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                              • Is Malware Hunter Pro able to use with current antivirus such as Kaspersky?

                                I'm going to share Malware Hunter Pro giveaway to my friends, but I have some questions: Can we use Malware Hunter with current anti-virus (AV) such as Kaspersky Internet Security? Does Malware Hunter conflict with current AV? Can we use this to boost current AV? Hope to receive any replies! :)
                                Quach Phat Thang (HCMC, Vietnam)

                                1 vote
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                                • Have a Tech Support Line

                                  I have a 2 year plan with Glary soft, but I will NEVER use it again.
                                  After numerous Emails , they are telling me there is not a phone for Tech Support, which is a lie , I have used it. During my last remote session, the Tech removed all of information from my PC, Now I Cannot get help with this problem.....This company SUCKS BIG TIME

                                  1 vote
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                                  • Turn off software updater

                                    Add an option or switch to turn off software updater.

                                    4 votes
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                                      About cancelling the software updates on Filepuma, do not check the box before “check for software updates automatically” (the fifth button) on Overview page.

                                      In addition, we are only scanning software name, version number, and our server doesn’t record your software’ name, version number and other information. You can rest assured that all your personal information is protected, and also your personal information will not be disclosed to third parties.

                                      Or you can click software update, click customize results→show all releases, then change it to hide all releases.

                                    • 3 votes
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                                      • Unable to resolve threats. False positives?

                                        I'm using Pro 5.76.0.97 and Malware Hunter 1.36.0.68: Hunter shows 70+ TR/trash.gen threats. When I click resolve, Hunter crashes. I scan with Pro anti-malware and it finds nothing. Windows Defender and Microsoft Safety Scanner find nothing. Malwarebytes finds nothing.
                                        Is it possible that these are false positives?

                                        1 vote
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                                          1 comment  ·  Admin →

                                          We are so sorry for the inconvenience firstly.

                                          We hope you can find the threats files from their location, send us the files that we can have a test. You can click “Details”, find the “File Path”. We do not need the the name of the threats. You can attach the files to the email. Hope you can understand.

                                          If you need further help, please feel free to contact us.

                                        • 1 vote
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                                            1 comment  ·  Admin →

                                            Our engineer has fixed the problem you have reported. You can update to the next version. We will publish it soon.

                                            All in all, we’re sorry for this inconvenience.
                                            Sincerely thanks for your great support for Glary Utilities and report to us.

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