General Feedback

How can we improve our products?

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. When i bought Glarysoft pro I was given a pascode

    I lost my passcode what do I do?

    1 vote
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)
      You have left! (?) (thinking…)

      You can find the license code in your email that you used when you bought Glary Utilities Pro.

      Is your key one-year license code?

      If you can not find it in your mail box, would you please send us the related information that can show you have bought glaysoft license, such as your order number, the order invoice and what date you bought the license code? Thanks.

      If you have any other inquiry, please feel free to contact us.

    • Bootloop after latest update of Glary Utilities: BootDefragDriver.Sys ..

      Hi!

      After updating to version 4.6.0.90 of 'Glary Utilities' yesterday, and booting this morning, I now have a infinite bootloop on a Windows 7 machine.

      When running F8 & Safe Mode it shows the system hangs on BootDefragDriver.Sys, which seems to belong to GlarySoft's 'Glary Utilities'.

      Any chance you can tell me how to solve this?

      Returning to a previous configuration form the boot menu won't help.

      Thanks in advance for your response!

      11 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        I agree to the terms of service
        Signed in as (Sign out)
        You have left! (?) (thinking…)
      • Cancel Automatic Renewal

        My product was automatically renewed. I was out of town for the past 2 weeks and did not have access to the Internet so I did not realize that my license was about to be renewed. Today I got an email saying that it had been renewed. Is there a way to cancel the renewal and get me a refund? Thank you

        1 vote
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          I agree to the terms of service
          Signed in as (Sign out)
          You have left! (?) (thinking…)
        • Unsubscribing??

          I just received an email from you that said: We would like to inform you that your subscription for Glary Utilities PRO has been cancelled. What do I need to do to enable my subscription again?? I am logged in right now but don't see anything I can do to enable my subscription. The email said I should unsubscribe from Digital River. Is that what the email is all about??

          1 vote
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            I agree to the terms of service
            Signed in as (Sign out)
            You have left! (?) (thinking…)
          • how can I change English for french

            I have Glarysoft pro in English and I'd like it in French .
            What must I do ?
            Thanks

            1 vote
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              I agree to the terms of service
              Signed in as (Sign out)
              You have left! (?) (thinking…)

              Open Glary Utilities→ Click Menu icon on the top right → Select Settings(the fifth button in Menu) → Click General Settings on the left panel → Choose the language you want on the right panel → Click Apply.

              Hope can solve your issues.

            • 1 vote
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                I agree to the terms of service
                Signed in as (Sign out)
                You have left! (?) (thinking…)

                We are so sorry for the inconvenience.

                In order to understand and solve your issue, we need to ask you first a few questions:

                -Which Glary Utilities version are you using?
                -What is your operating system: win7 or XP? 32bit or 64bit?

                Could you please send us a screenshot on your issue? It would also be very helpful to understand the problem at a glance.

                Thanks for your cooperation and have a good day!

              • Malware Hunter destroyed my system!

                I tried using the evaluation version of Malware Hunter and now my system WILL NOT BOOT after I tried to uninstall. The program was HUGELY buggy and INCREDIBLY slow. So I tried to uninstall. Now, I can't even get the recovery scree to turn on .

                1 vote
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  I agree to the terms of service
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)

                  We are sorry for the inconvenience.

                  If it is caused by using Glary Utilities, maybe you can use the “undo changes” or “system restore” under “system status” to recover the files on the Advanced Tools page.

                  We will keep improving our software.

                • Can $I30 errors be repaired with Glary?

                  Can $I30 errors somehow be repaired with Glary?

                  1 vote
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    I agree to the terms of service
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)

                    We suggest you to have a try our software firstly. Glary Utilities is compatible with Windows 7, 8, 10, 2000, XP, Vista. 32/64bit version.

                    You can use the trial version have a try for 30 days.
                    GU5 Pro version download link:http://download.glarysoft.com/gup5setup.exe

                    Or you can use the free version
                    GU5 version download link:http://download.glarysoft.com/gu5setup.exe

                    On how to optimize your PC, please view:
                    feedback.glarysoft.com/knowledgebase/articles/all

                    By the way, Glary Utilities Pro contains Glary Undelete, Registry Repair, Absolute Uninstaller, Quick Startup and Security Process Explorer.

                  • It would be helpful if under the Registry Defrag help page you would explain wether or not Registries on SSDs need to be defragged or not.

                    It would be helpful if under the Registry Defrag help page you would explain wether or not Registries on SSDs need to be defragged or not.

                    1 vote
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      I agree to the terms of service
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      1 comment  ·  Admin →
                    • 4 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        I agree to the terms of service
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        1 comment  ·  Admin →
                      • Make registering the new Pro version and its license code less of a treasure hunt, and more straighforward.

                        Make the process of buying a new year of Pro service less of a struggle!

                        1 vote
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          I agree to the terms of service
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                        • Automatically WARN a user with an SSD drive not to check its box during a defrag, or be careful of reducing its life span.

                          have a pop-up warning if you check your SSD drive during a defrag, "careful, you may decrease the life span by defragging a SSD drive". Never allow an SSD drive to be autochecked.

                          1 vote
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            I agree to the terms of service
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            1 comment  ·  Admin →
                          • How can I run cleanup on my backup disc drive?

                            Under Disk Cleanup you can "select additional files and folder you wish to remove." That seems to be the only way you can tell Utilities to clean a drive other than "C". However, I don't want to remove an entire folder on drive "F" which is my external backup drive, I just want to have Utilities clean it. Is there a way to make that happen?

                            1 vote
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              I agree to the terms of service
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                            • MyCommerce Digital River will not confirm my address

                              Endless attempts to upgrade to Pro. As a journalist I wanted to see what was on offer but never known it was not possible to verify my address. It has not changed in 15 years. Requested you to resolve this several times and all you do is contact MyCommerce Digital River who just give repetitive meaningless information about how to order. This is not acceptable. It wastes my time.

                              What will you do to make sure users can order using PayPal and not be forced to use a credit card. I will not use a credit card with a chinese…

                              5 votes
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                I agree to the terms of service
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)

                                A customer can either contact Customer Service by email to
                                cancel the automatic renewal service or he/she can do it online by
                                following these steps:
                                 
                                1. Go to https://cs.mycommerce.com/
                                2. Enter the E-Mail Address associated with the order
                                3. Then enter the Order Number – or – the Last 5 Digits of Credit Card
                                Number, Expiration Date and Transaction Date
                                4. Click “Submit”
                                5. Click on the Order ID
                                6. Click on the Product Name
                                7. Under Subscription Information, click “cancel subscription”

                                Or contact us to cancel the auto renewal service.

                                We will keep improving our service.

                              • Make "Registry Cleaning" last in "One Click Maintenance"

                                In "1-Click Maintenance", It should "Fix" the registry last, because when you're going through the other features like "tracks eraser" etc. some files are deleted; obviously, and if you scan immediate after the first initial scan, it will detect more problems, even though it's already repaired them.

                                hope that makes sense. i love glary btw :)

                                1 vote
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  I agree to the terms of service
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)

                                  Thanks for your letter.

                                  Here are some articles on how to use GU to optimize PC,
                                  feedback.glarysoft.com/knowledgebase/articles/all

                                  By the way, Glary Utilities Pro contains Glary Undelete, Registry Repair, Absolute Uninstaller, Quick Startup and Security Process Explorer.

                                  Hope can help you.

                                  Thanks for your support and have a nice day!

                                • There should be an ability to uninstall Windows 10 built-in apps.

                                  Windows 10 comes with a lot of unneeded apps which take up unnecessary disk space, and I was wondering if you could include a way to uninstall them in a future update?

                                  1 vote
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    I agree to the terms of service
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                  • Registry Repair

                                    As a nonexpirienced user or computer freak I would really like to know what I'm doing. Don't laugh, I hit the repair button only because I trust Glary Soft.

                                    1 vote
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      I agree to the terms of service
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)

                                      Here are some articles on how to use GU to optimize PC,
                                      feedback.glarysoft.com/knowledgebase/articles/all

                                      By the way, Glary Utilities Pro contains Glary Undelete, Registry Repair, Absolute Uninstaller, Quick Startup and Security Process Explorer.

                                      Hope can help you.

                                      Thanks for your support and have a nice day!

                                    • malware 3.0

                                      I don't find MB 3.0 to be very effictive. I am on the trial version and everytime I click on a link reimageplus takes over.

                                      I want the BEST malware program avail.

                                      1 vote
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        I agree to the terms of service
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                      • It changes my Skype settings

                                        I have Skype set to start when I turn on my PC, but after running Glary, it changes it to not start when I turn on my PC. Shouldn't I be the one who decides whether or not Skype starts when I turn on my PC.

                                        4 votes
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          I agree to the terms of service
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          1 comment  ·  Admin →
                                        • 'simple' File splitter which does not need join operation. All files are useless after splitting becauser of GLARY header.

                                          The file split option in GU is only useful if you want to join them again afterwards with GU. There should be an option that you can split the files without getting the splittet files contaminated with GU header. Simple File split.

                                          Thanks for your time reading this
                                          GaU

                                          1 vote
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            I agree to the terms of service
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                          ← Previous 1 3 4 5 30 31
                                          • Don't see your idea?

                                          General Feedback

                                          Feedback and Knowledge Base