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  1. Your New Version of Glary Utilities Pro 5.103.0.125 when I use 1-Click Maintence wipes out the vast majority of my Desktop Icons

    Your New Version of Glary Utilities Pro 5.103.0.125 when I use 1-Click Maintence wipes out the vast majority of my Desktop Icons

    4 votes
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    • Please CANCEL my auto renewal. I never knew this feature was on and your product does not even have a cancel autorenew

      Please CANCEL my auto renewal. I never knew this feature was on and your product does not even have a cancel autorenew

      2 votes
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        Thank you for your letter.
        We are so sorry for the inconvenience.

        You can decide by yourself whether you wan to renew the license code or not next year. We have canceled the subscription on auto renewal service.

        If you need further help, please feel free to contact us.

      • What means "getmacaddress" while installing Glary Utilities? For what's use?

        When installing GU there comes the text line
        getmacaddress
        Why is that necessary?

        1 vote
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          We are so sorry for the inconvenience.

          In order to understand and solve your issue, we need to ask you first a few questions:

          -Which Glary Utilities version are you using?
          -What is your operating system: win10 32bit or 64bit?

          Could you please explain the issue you have encountered in detail? Screenshots would also be very helpful to understand the problem at a glance.

          Thanks for your cooperation and have a good day!

          If you have any inquiry, please feel free to contact us.

        • Bug: Check Disk only works on 1st of the multiple selected volumes

          If selecting more than one volume, Check Disk only performs functions on the selection closest to the top of the list of selected items. The rest of the volumes are ignored, and are reported as "No errors found", even though the Disk Check did not run on the rest of the items.

          1 vote
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          • Automatic updates?

            Does Glary PRO perform automatic updates or NOT? According to your description, Glary PRO is to "Download and update automatically". Since upgrading, I constantly receive popups prompting me to click to obtain the newest version. I have sent three emails to support that either repeat directions to allow automatic checks or give information that shows the email was misread.

            5 votes
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              Thanks for your letter.

              If you want to update Glary Utilities automatically, please check up the box in the settings from menu. Choose the option before “Automatically download updates in the future”. But only the Pro users can use the feature. It can help you auto-download the software, and you need to install it by yourself.

              If you have any other inquiry, please feel free to contact us.

            • 1 vote
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                1 comment  ·  Admin →

                We are so sorry for the inconvenience.

                In order to understand and solve your issue, we need to ask you first a few questions:

                -What is your operating system: win8.1 32bit or 64bit?

                Could you please explain the issue you have encountered in detail? Which feature of Glary Utilities did you use? Screenshots would also be very helpful to understand the problem at a glance.

                Thanks for your cooperation and have a good day!

                If you have any inquiry, please feel free to contact us.

              • Detail how to decrypt files that were encrypted by an older version and where to find the older version.

                hi
                I need an older version of Glary Utilities version 2.56
                How can I check what the Glary Utilities version was after the encrypted file? pls help me thx

                4 votes
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                • Please cancel auto renewal service for Glary Utilities Pro, Order ID: . Thank you!

                  Please cancel auto renewal service for Glary Utilities Pro, Order ID: 3EQMM6A-A9BEUL
                  Thank you!
                  Expliquer pourquoi il est infiniment plus facile de s'abonner que d'interrompre un abonnement Merci !

                  1 vote
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                  • Add a scan for unnecessary app data and program data files in disk cleanup.

                    I want disk cleanup to remove app data and program data from uninstalled programs.

                    3 votes
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                      Thank you for your letter.

                      Here is the article on how to use Disk Cleaner.
                      http://feedback.glarysoft.com/knowledgebase/articles/469197-disk-cleaner

                      Here are some articles on how to use Glary Utilities to optimize PC:
                      feedback.glarysoft.com/knowledgebase/articles/all

                      By the way, Glary Utilities Pro contains Glary Undelete, Registry Repair, Absolute Uninstaller, Quick Startup and Security Process Explorer.

                      Hope can help you. We will keep improving our software.

                      Thanks for your support and have a nice day!

                    • no puedo entra en Pro y pague la fra. hace un mes ¿que pasa con esto?

                      D69D-6AA8-FEA6-6966 Esta es mi antigua Liencia. Hace un mes mas menos me cobraron en mi cuenta la nueva licencia y no he recibido fra. ni mi nuevo codigo y que pasa que no puedo entrar en Pro.

                      1 vote
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                        Thanks for your letter.

                        You can find the license code in your email that you used when you bought Glary Utilities Pro.

                        If you can not find it in your mail box, would you please send us the related information that can show you have bought glaysoft license, such as your order number, the order invoice and what date you bought the license code? Thanks.

                        If you have any other inquiry, please feel free to contact us.

                      • Regarding File Shredder

                        The file shredder seems like cannot handle and delete folders inside folders or empty folders. It will keep giving errors no matter what I did.
                        It would be a mandatory to enable direct file shredder in the right click context menu when right click on recycle bin since most of the times users directly delete the files by throwing them into recycle bin instead.

                        1 vote
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                        • Please display release notes on your website (Glary Utilities), so one can know why to upgrade.

                          Please display release notes on your website (Glary Utilities), so one can know why to upgrade.
                          Thanks to consider this!

                          1 vote
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                          • faster disk clean?

                            The cache disk cleaning rate is very slow...used to be faster. I am not subscribing to the paid version for that reason. I don't need to run disk clean when I'm working on other things. I can do it at a break. But these cleans can take an hour or more as they are set now!

                            Why not have 2 versions or two speeds.: 1 as fast as possible, even if it takes all the computing power. Get the job done in 5 minutes or so.
                            Another slow to run with ongoing processes. I would use the fast 90% of…

                            3 votes
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                              We are so sorry for the inconvenience.

                              In order to understand and solve your issue, we need to ask you first a few questions:

                              -Which Glary Utilities version are you using?
                              -What is your operating system: win7 32bit or 64bit?

                              Could you please explain the issue you have encountered in detail? Screenshots would also be very helpful to understand the problem at a glance.

                              Thanks for your cooperation and have a good day!

                            • cancel subscription

                              I can't seem to cancel subscription.

                              1 vote
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                                Thanks for your letter.

                                Could you please send us the related information that can show you have bought glaysoft license, such as your order number, the order invoice and what date you bought the license code? Thanks. We can help to cancel your subscription.

                                If you have any other inquiry, please feel free to contact us.

                              • Satisfaction of glary utilities pro

                                Good software
                                I have full satisfaction

                                thanks

                                1 vote
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                                • don't update so much.

                                  constant updating just complicates my licensing. renewal should come at end contract agreement.not at every update. you turn a decent investment into a questionable mistake.i'm sure you are honorable just questionable.prove yourselves and be upstanding. honor my license, please.

                                  1 vote
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                                  • 9/6/18 Check your 'update' link (on the alertshown when you start GS), maybe it's just my computer but it seems to link to a malware website

                                    9/6/18 Check your 'update' link (on the alertshown when you start GS), maybe it's just my computer but it seems to link to a malware website

                                    1 vote
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                                      We are so sorry for the inconvenience.

                                      In order to understand and solve your issue, we need to ask you first a few questions:

                                      -Which Glary Utilities version are you using?
                                      -What is your operating system: win10 32bit or 64bit?

                                      Could you please explain the issue you have encountered in detail? Screenshots would also be very helpful to understand the problem at a glance.

                                      Thanks for your cooperation and have a good day!

                                      If you have any inquiry, please feel free to contact us.

                                    • 1 vote
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                                        Thank you for your letter.

                                        You can use “Startup manager” to stop or delay some software running when your PC boots.

                                        Here are some articles on how to use Glary Utilities to optimize PC:
                                        feedback.glarysoft.com/knowledgebase/articles/all

                                        By the way, Glary Utilities Pro contains Glary Undelete, Registry Repair, Absolute Uninstaller, Quick Startup and Security Process Explorer.

                                        Hope can help you.

                                        Thanks for your support and have a nice day!

                                      • il me semble utile que vous puissiez sufferer une ou plusieurs listes de programmes à désactiver pour accélérer le démarrage

                                        il me semble utile que vous puissiez sufferer une ou plusieurs listes de programmes à désactiver pour accélérer le démarrage

                                        1 vote
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                                          Thank you for your letter.

                                          You can use “Startup manager” to stop or delay some software running when your PC boots.

                                          Here are some articles on how to use Glary Utilities to optimize PC:
                                          feedback.glarysoft.com/knowledgebase/articles/all

                                          By the way, Glary Utilities Pro contains Glary Undelete, Registry Repair, Absolute Uninstaller, Quick Startup and Security Process Explorer.

                                          Hope can help you.

                                          Thanks for your support and have a nice day!

                                        • Please cancel autorenewal of my order!

                                          I can t find a way to do that myself, also please refound my last order, since I have not been using Glary Utilityes pro for a 2 years now but I didn't know how to cancel it. My order number is: 3FS3J6D-A5XWAA.

                                          1 vote
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                                            Dear Customer,

                                            We provide functional trial versions of all our software so our customers can fully evaluate and try the software before making a purchase.

                                            In addition we also offer a 90-day money back guarantee.

                                            Your Glary Utilities Pro Order 3FS3J6D-A5XWAA has already been canceled and a refund has been issued to you.

                                            Please allow some time for the refund to appear on your account.

                                            Thank you for using our products.

                                            Any inquires, please feel free to contact us.

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