General Feedback

How can we improve our products?

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. Help

    My PC does a disk check every time after I run Glary's with the disk check check marked, every time I reboot or shut down and restart it performs a disk check. My OS is W7 Pro 64 Bit, all my drivers are up to date with Driver Booster 4 Pro. I have performed a safe mode virus check ran real good Malware check and she is a clean install, it still does the same thing after todays update. Hope this helps, if I can help in any way to resolve this please let me know.

    Best Regards

    1 vote
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)
      You have left! (?) (thinking…)
    • Encrypter EXE cmd prompt mass recovery when multiple files are encrypted

      The Encrypter allows you to mass encrypt to an exe file , yet the mass unencrypted ability does not exist for the encrypted exe so every single file has to be done manually , if the software allow mass exe creation yet fails to allow the opposite , its a flaw in the software , , i wish to have the ability to have the option at least , even if the option is a cmd prompt version so i can write a bat script . to if required unecrypt the 20 thousand files encrypted as exe ...

      3 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        I agree to the terms of service
        Signed in as (Sign out)
        You have left! (?) (thinking…)
      • Where can I get a FAQ or PDF manual for software update pro

        Where can I get a FAQ or PDF manual for software update pro???

        1 vote
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          I agree to the terms of service
          Signed in as (Sign out)
          You have left! (?) (thinking…)
        • I wish a folder hide option too..

          Now I see your product is awesome.. It has got all the remedies for a problem free computer. But I wish a folder hide option too.. That's gonna boost the privacy feature to a whole new level.. :)

          3 votes
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            I agree to the terms of service
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            1 comment  ·  Admin →

            We are so sorry for the inconvenience.

            In order to understand and solve your issue, we need to ask you first a few questions:

            -Which Glary Utilities version are you using?
            -What is your operating system: win7 or XP? 32bit or 64bit?

            Could you please send us a screenshot on your issue? It would also be very helpful to understand the problem at a glance.

            Thanks for your cooperation and have a good day!

          • 4 votes
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              I agree to the terms of service
              Signed in as (Sign out)
              You have left! (?) (thinking…)
            • Learn English !

              While trying to update my license, I got a pop up saying "This is no <sic> a valid number."

              Good grief, check your web site.

              1 vote
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                I agree to the terms of service
                Signed in as (Sign out)
                You have left! (?) (thinking…)
              • What does "Deep Clean" do?

                It's not in the KB search results. It might be useful but I try not to click button at random

                1 vote
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  I agree to the terms of service
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                • This is a BOLD FACE LIE: "This is a product for purchase but is being offered for free to our users today. During this period, you can click

                  This is a BOLD FACE LIE:
                  "This is a product for purchase but is being offered for free to our users today. During this period, you can click "Download Now" to get
                  this fully licensed software for free." But how short is the activation period? You DON'T tell! AND Internet access is REQUIRED to install & activate.

                  5 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    I agree to the terms of service
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                  • A licence that does not run out after a couple of months after you have paid for it !!!

                    Please explain why a licence I purchased in October 2016 now comes up invalid !! I will now be uninstalling the free version that you have now given to me ! I will also never use Glary again........................Enough said !!

                    1 vote
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      I agree to the terms of service
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)

                      We are so sorry for the inconvenience firstly.

                      License code for Glary Utilities:
                      E68F-68A8-CD66-6666
                      (Do not paste any position of space: maybe use Copy & Paste to enter your license code to avoid any typos.)

                      You should use the license code to activate the program, and then you can enjoy GU pro.

                      First, please download the Pro version from the link,
                      http://download.glarysoft.com/gup5setup.exe

                      When you run Glary Utilities after installing it, click “Manage License” or “Upgrade Now” button under the “Overview” tab.

                      A a box will pop up, click “Refresh”, and then enter your name and the registration code without the dashes, finally click "Activate Now”.

                      Enjoy Our Product!

                    • Less software update

                      Hi, Glary Utilities is nice but I don't like have to update the software every week. You could add an option to select update every week or every month. Thanks

                      3 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        I agree to the terms of service
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                      • Stop sending pop ups to up grade! I will remove the basic Clary if it continues!

                        All pop ups are very annoying to me. Ife I wanted to upgrade to pro I would,the pop up is NOT going to influence me into upgrading it's only annoying me. Please stop!

                        2 votes
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          I agree to the terms of service
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)

                          Thank you for your letter.

                          You can use the free version if your are non-profit. If you are profit, you need to buy the license code to use the Pro version.

                          Free version does not need to register with the license code.

                          GU version 5 free download link:http://download.glarysoft.com/gu5setup.exe

                          If you want to buy the license code for Pro version, we are happy to offer you 50% discount,
                          https://shopper.mycommerce.com/checkout/cart/new/52803-16?quantity=1&ss_coupon=GLAR-8B2N-FACO

                          And you can download the software from this link: www.glarysoft.com

                          Enjoy Our Product!

                        • 1 vote
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            I agree to the terms of service
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            1 comment  ·  Admin →
                          • Cancel Automatic Renewal

                            My product was automatically renewed. I was out of town for the past 2 weeks and did not have access to the Internet so I did not realize that my license was about to be renewed. Today I got an email saying that it had been renewed. Is there a way to cancel the renewal and get me a refund? Thank you

                            1 vote
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              I agree to the terms of service
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                            • Attempted to install GU Free 12/25 and got, "The application was unable to start correctly (0xc0150004)." What to do?

                              Attempted to install GU Free 12/25 and got, "The application was unable to start correctly (0xc0150004)." What do I do now?

                              1 vote
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                I agree to the terms of service
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)

                                We are so sorry for the inconvenience.

                                When you download and install Glary Utilities, please stop running any antivirus software for a monent.

                                Please try to uninstall the current version on your pc. Please make sure all the files under “C:\Program Files\Glary Utilities 5” are deleted. Then restart the PC.

                                Then download and install a new copy of our program(not the previous one saved on your pc). That may solve this problem.

                                GU5 version download link:http://download.glarysoft.com/gu5setup.exe

                                By the way, what is your Operating System: WIN7 or XP? 32 bit or 64 bit?

                                If you meet any problem when you install or use it, screenshots would also be very helpful to understand the problem at a glance. Thanks.

                              • 1 vote
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  I agree to the terms of service
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)

                                  You can use the free version if your are non-profit. If you are profit, you need to buy the license code to use the Pro version.

                                  Free version does not need to register with the license code.

                                  GU version 5 free download link:http://download.glarysoft.com/gu5setup.exe

                                  If you want to buy the license code for Pro version, we are happy to offer you 50% discount,
                                  https://shopper.mycommerce.com/checkout/cart/new/52803-16?quantity=1&ss_coupon=GLAR-8B2N-FACO

                                  And you can download the software from this link: www.glarysoft.com

                                  Enjoy Our Product!

                                • When offers started coming for update, I looked at it, it is not free, now my free Glary does not work right. Why?

                                  when something works, don't change it for the sake of "update". My free
                                  Glary does not work now, since I looked at the update that is not free.
                                  When I clean with tracks eraser, it comes right back with "77 tracks" over and over. Glary was good, now it does not work.

                                  1 vote
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    I agree to the terms of service
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)

                                    You can use the free version if your are non-profit. If you are profit, you need to buy the license code to use the Pro version.

                                    Free version does not need to register with the license code.

                                    GU version 5 free download link:http://download.glarysoft.com/gu5setup.exe

                                    If you want to buy the license code for Pro version, we are happy to offer you 50% discount,
                                    https://shopper.mycommerce.com/checkout/cart/new/52803-16?quantity=1&ss_coupon=GLAR-8B2N-FACO

                                    And you can download the software from this link: www.glarysoft.com

                                    Enjoy Our Product!

                                  • 1 vote
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      I agree to the terms of service
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)

                                      We are so sorry for the inconvenience.

                                      In order to understand and solve your issue, we need to ask you first a few questions:

                                      -Which Glary Utilities version are you using?
                                      -What is your operating system: win7 or XP? 32bit or 64bit?

                                      Could you please send us a screenshot on your issue? It would also be very helpful to understand the problem at a glance.

                                      Thanks for your cooperation and have a good day!

                                    • Make Installation of "Malware Hunter" Optional -- It should NOT be "FORCED" on users

                                      I just installed version 5.66.0.87 of Glary Utilities Pro. I resented the fact that installation of Malware Hunter was AUTOMATICALLY included.

                                      This is the LAST upgrade of Glary Utilities Pro that I will install because of this FORCED installation of Malware Hunter!

                                      1 vote
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        I agree to the terms of service
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                      • Latest vesion 5.66.9.87 turns up up screen brightness to maximum when opened and leaves it there.re ?

                                        Latest version 5.66.0.87 turns up screen brightness to maximum when program opens. Always need to manually turn down screen brightness after.

                                        1 vote
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          I agree to the terms of service
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)

                                          -What is your operating system: win7 or XP? 32bit or 64bit?

                                          Could you please send us a screenshot on your issue? It would also be very helpful to understand the problem at a glance.

                                          Thanks for your cooperation and have a good day!

                                        • 1 vote
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            I agree to the terms of service
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                            1 comment  ·  Admin →

                                            We are so sorry for the inconvenience firstly.

                                            License code for Glary Utilities:
                                            86E8-77A8-D876-6A87
                                            (Do not paste any position of space: maybe use Copy & Paste to enter your license code to avoid any typos.)

                                            You should use the license code to activate the program, and then you can enjoy GU pro.

                                            First, please download the Pro version from the link,
                                            http://download.glarysoft.com/gup5setup.exe

                                            When you run Glary Utilities after installing it, click “Manage License” or “Upgrade Now” button under the “Overview” tab.

                                            A a box will pop up, click “Refresh”, and then enter your name and the registration code without the dashes, finally click “Activate Now”.

                                            Enjoy Our Product!

                                          ← Previous 1 3 4 5 29 30
                                          • Don't see your idea?

                                          General Feedback

                                          Feedback and Knowledge Base