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  1. Let me set my preferred browser to download Software Updates

    Whenever I get a Software Update pop-up that a newer version of software is available, clicking "Download" will always open Internet Explorer even though I use Chrome as my default browser. Please include an option in the settings that will allow me to select a different browser than default IE for downloading software updates.

    3 votes
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    • Your software is the best software for optimizing Windows

      Your software is the best software for optimizing Windows

      1 vote
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        Thank you for your letter.

        Here are some articles on how to use GU to optimize PC,
        feedback.glarysoft.com/knowledgebase/articles/all

        By the way, Glary Utilities Pro contains Glary Undelete, Registry Repair, Absolute Uninstaller, Quick Startup and Security Process Explorer.

        Hope can help you.

        Thanks for your support and have a nice day!

      • We need a 'phone number

        Glarysoft should have a 'phone number for customer service.

        1 vote
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          We are so sorry for the inconvenience that we have no call sevice.

          In order to understand and solve your issue, we need to ask you first a few questions:

          -Which Glary Utilities version are you using?
          -What is your operating system: win7 or XP? 32bit or 64bit?

          Could you please explain the issue you have encountered in detail? Screenshots would also be very helpful to understand the problem at a glance.

          Thanks for your cooperation and have a good day!

        • Concerning your 'free' version of 1-click maintenance, it would be useful if you would leave a display of the results of the scan.

          It would be useful if there was a display of the results of the 1-click scan in the 'free' version - or a log of results available. Note that Advanced System Care free version displays the results of the scan when it is completed. Useful to keep track of issues with my computer as it ages, at a glance.

          1 vote
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          • Not renewesd

            I received that I have automatic renewel and yet I get a notice that it has expired. I have Glary pro. Here is the notice:
            Dear David Fraser,

            This message is to remind you that your subscription for Glary Utilities PRO 50% Off will automatically renew in 7 day(s).The subscription guarantees access to Glary Utilities PRO 50% Off with no interruptions of service.

            If you would like to change your subscription, please follow the instructions below. You will need the following order information to access your account: 3DTK9BF-ABBAY6.

            Sincerely,
            The MyCommerce Team

            Order ID: 3DTK9BF-ABBAY6
            This subscription has an automatic…

            1 vote
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              We are so sorry for the inconvenience firstly.

              License code for Glary Utilities:
              FFCC-97A8-FAA9-6669
              (Do not paste any position of space: maybe use Copy & Paste to enter your license code to avoid any typos.)

              You should use the license code to activate the program, and then you can enjoy GU pro.

              First, please download the Pro version from the link,
              http://download.glarysoft.com/gup5setup.exe

              When you run Glary Utilities after installing it, click “Manage License” or “Upgrade Now” button under the “Overview” tab.

              A a box will pop up, click “Refresh”, and then enter your name and the registration code without the dashes, finally click “Activate Now”.

              Enjoy Our Product!

            • your software best

              glary utilities speed up my pc

              thank glary

              1 vote
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              • serial

                thank glary you give me serial free for 1 year thank thank

                1 vote
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                  Thank you for your letter.

                  You can use the free version if your are non-profit. If you are profit, you need to buy the license code to use the Pro version.

                  Free version does not need to register with the license code.

                  GU version 5 free download link:http://download.glarysoft.com/gu5setup.exe

                  If you want to buy the license code for Pro version, we are happy to offer you 50% discount,
                  https://shopper.mycommerce.com/checkout/cart/new/52803-16?quantity=1&ss_coupon=GLAR-8B2N-FACO

                  And you can download the software from this link: www.glarysoft.com

                  Enjoy Our Product!

                • traduction en francais de ce logiciel

                  merci de traduire ce logiciel en francais merci salutations

                  3 votes
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                  • Your delete empty folders does not work

                    Its not an idea but a fault with your program I cannot delete the empty folders.

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                      1 comment  ·  Admin →

                      Thank you for your letter.

                      If the empty files belong to system files, just leave them here.

                      Here are some articles on how to use GU to optimize PC,
                      feedback.glarysoft.com/knowledgebase/articles/all

                      By the way, Glary Utilities Pro contains Glary Undelete, Registry Repair, Absolute Uninstaller, Quick Startup and Security Process Explorer.

                      Hope can help you.

                      Thanks for your support and have a nice day!

                    • Cancel Auto Renewal

                      Hi,

                      I purchased Glarysoft Pro in Oct 2016 through auto renewal. My Order Number: 3D3YRPB-A9SSLP

                      But now this year I do not this to be auto renewal option....

                      kindly advise

                      1 vote
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                        1 comment  ·  Admin →
                      • file shredder never finishes

                        File shredder just chugs away forever, showing alternately [100]% and [some number <100]%. Please, how do I get it to really erase a file?

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                          1 comment  ·  Admin →

                          We are so sorry for the inconvenience.

                          When you download and install Glary Utilities, please stop running any antivirus software for a monent.

                          Please try to uninstall the current version on your pc. Please make sure all the files under “C:\Program Files\Glary Utilities 5” are deleted. Then restart the PC.

                          Then download and install a new copy of our program(not the previous one saved on your pc). That may solve this problem.

                          GU5 version download link:http://download.glarysoft.com/gu5setup.exe

                          Or GU5 Pro version download link:http://download.glarysoft.com/gup5setup.exe

                          By the way, what is your Operating System: WIN10 32 bit or 64 bit?

                          If you meet any problem when you install or use it, screenshots would also be very helpful to understand the problem at a glance. Thanks.

                        • You have me paying twice yearly

                          You have me paying twice yearly, with two separate Customer numbers, one which I use to pay automatically on Jan 19 and again on Aug. 01 (in Australia, so dates may be different if you're in the U.S.). However, the point is that for my single product, I'm paying twice.
                          When I click on Contact Support, absolutely nothing happens, so, thanks for nothing.

                          1 vote
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                            We are so sorry for the inconvenience firstly.

                            A new license code for Glary Utilities:
                            AAD9-78A9-77FA-A998
                            (Do not paste any position of space: maybe use Copy & Paste to enter your license code to avoid any typos.)

                            You should use the license code to activate the program, and then you can enjoy GU pro.

                            First, please download the Pro version from the link,
                            http://download.glarysoft.com/gup5setup.exe

                            When you run Glary Utilities after installing it, click “Manage License” or “Upgrade Now” button under the “Overview” tab.

                            A a box will pop up, click “Refresh”, and then enter your name and the registration code without the dashes, finally click “Activate Now”.

                            Enjoy Our Product!

                          • Short fixer freezing after 16%

                            Short fixer freezing after 16%

                            2 votes
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                              We are so sorry for the inconvenience.

                              When you download and install Glary Utilities, please stop running any antivirus software for a monent.

                              Please try to uninstall the current version on your pc. Please make sure all the files under “C:\Program Files\Glary Utilities 5” are deleted. Then restart the PC.

                              Then download and install a new copy of our program(not the previous one saved on your pc). That may solve this problem.

                              GU5 version download link:http://download.glarysoft.com/gu5setup.exe

                              Or GU5 Pro version download link:http://download.glarysoft.com/gup5setup.exe

                              By the way, what is your Operating System: WIN10 32 bit or 64 bit?

                              If you meet any problem when you install or use it, screenshots would also be very helpful to understand the problem at a glance. Thanks.

                            • 1 vote
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                                Dear Customer,

                                We provide functional trial versions of all our software so our customers can fully evaluate and try the software before making a purchase.

                                In addition we also offer a 90-day money back guarantee.

                                Your Glary Utilities Pro Order has already been canceled and a refund has been issued to you.

                                Please allow some time for the refund to appear on your account.

                                Thank you for using our products.

                                Any inquires, please feel free to contact us.

                              • Cancel Automatic Renewal

                                My product was automatically renewed. I was out of town for the past 2 weeks and did not have access to the Internet so I did not realize that my license was about to be renewed. Today I got an email saying that it had been renewed. Is there a way to cancel the renewal and get me a refund? Thank you

                                1 vote
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                                • 3 votes
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                                    We are so sorry for the inconvenience firstly.

                                    License code for Glary Utilities:
                                    C6CA-8AA8-CDA6-6688
                                    (Do not paste any position of space: maybe use Copy & Paste to enter your license code to avoid any typos.)

                                    You should use the license code to activate the program, and then you can enjoy GU pro.

                                    First, please download the Pro version from the link,
                                    http://download.glarysoft.com/gup5setup.exe

                                    When you run Glary Utilities after installing it, click “Manage License” or “Upgrade Now” button under the “Overview” tab.

                                    A a box will pop up, click “Refresh”, and then enter your name and the registration code without the dashes, finally click “Activate Now”.

                                    Enjoy Our Product!

                                  • speed internet

                                    glary ultilities havenot fast above speed internet why

                                    4 votes
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                                      Thank you for your letter.

                                      You can use “Startup manager” to stop or delay some useless software running when your PC boots.

                                      Here are some articles on how to use GU to optimize PC,
                                      feedback.glarysoft.com/knowledgebase/articles/all

                                      By the way, Glary Utilities Pro contains Glary Undelete, Registry Repair, Absolute Uninstaller, Quick Startup and Security Process Explorer.

                                      Hope can help you.

                                      Thanks for your support and have a nice day!

                                    • glary ultilities

                                      glary ultilities best software

                                      3 votes
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                                      • What happens after a year of Glary Utilities Pro Subscription?

                                        Dear Glary Soft,

                                        After a year of subscription, do I get to keep the pro version with updates for that year, or does it revert to a free version?

                                        I see this as software as in a product not a service, so I am expecting to keep what I paid for.

                                        Thanks,

                                        Lee

                                        1 vote
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                                          1 comment  ·  Admin →
                                        • suggest that GlaryPro include a way to deactivate all unnecessary microsoft startup programs.

                                          I use GlaryPro and like the program. However Windows is designed for EVERYONE! Standalone or networked, small office, BIG office, etc.

                                          The "overview" shows the startup time and suggests disabling "unnecessary" startup programs to make Windows boot faster.

                                          Which startup programs? I have not a clue what the function of most of the startup programs. Which ones can I disable without messing up the works?
                                          I want my system to bootup faster but mostly I want the system to be relieved of all unneeded chores so that the programs I do want are not slowed down by unnecessary functions.

                                          There…

                                          5 votes
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                                            1 comment  ·  Admin →

                                            You can use “Startup manager” to stop or delay some useless software running when your PC boots.

                                            Here are some articles on how to use GU to optimize PC,
                                            feedback.glarysoft.com/knowledgebase/articles/all

                                            By the way, Glary Utilities Pro contains Glary Undelete, Registry Repair, Absolute Uninstaller, Quick Startup and Security Process Explorer.

                                            Hope can help you.

                                            Thanks for your support and have a nice day!

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