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  1. Startup time still not working with latest GU5 Pro

    The startup time shows a horrendously long time.... but isn't true.. it takes about 2 minutes to start up.

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      1 comment  ·  Admin →

      We are so sorry for the inconvenience.

      When you download and install Glary Utilities, please stop running any antivirus software for a monent.

      Please try to uninstall the current version on your pc. Please make sure all the files under “C:\Program Files\Glary Utilities 5” are deleted. Then restart the PC.

      Then download and install a new copy of our program(not the previous one saved on your pc). That may solve this problem.

      GU5 version download link:http://download.glarysoft.com/gu5setup.exe

      Or GU5 Pro version download link:http://download.glarysoft.com/gup5setup.exe

      By the way, what is your Operating System: WIN10 32 bit or 64 bit?

      If you meet any problem when you install or use it, screenshots would also be very helpful to understand the problem at a glance. Thanks.

    • cannot install the pro version

      i could not install the new pro version over my old one. i uninstalled the old pro and the new one still did not install, but the free version does. how do install the (paid for) pro version?

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        We are so sorry for the inconvenience firstly.

        You should use the license code to activate the program, and then you can enjoy GU pro.

        First, please download the Pro version from the link: http://download.glarysoft.com/gup5setup.exe

        When you run Glary Utilities after installing it, click “Manage License” or “Upgrade Now” button under the “Overview” tab.

        A a box will pop up, click “Refresh”, and then enter your name and the registration code without “-”, finally click “Activate Now”.

        Enjoy Our Product!

      • i have lost my password of glary utilites encrypt-er how do i recover my pass word

        i have lost my password of glary utilites encrypt-er how do i recover my pass word

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          We are sorry to tell you that we can do nothing about your password. But if you encrypt your files with v2.56, you have to use v2.56 to decrypt them. For v2.56 and v5 have different ways to encrypt files.

          Thanks for your understanding.

        • Automaic subcription renewal payment sucks. It should be an OPTION when renewing

          The problem is you don't offer an option for a one time purchase!

          There have got to be many more people than me that have this issue.

          There's a reason I don't want an auto-renewal payment. What if your company billed someone and that forced an overdraft? That's not free! So their bank's going to charge that person $25, $50, or even more, for as little as a $12 purchase, because, for one reason or another, they didn't have the funds in their account.

          I like your product a lot, and I will continue to use the free version. But…

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            Really sorry for the inconvenience.

            A customer can either contact Customer Service by email to cancel the automatic renewal service or he/she can do it online by
            following these steps:
             
            1. Go to https://cs.mycommerce.com/
            2. Enter the E-Mail Address associated with the order
            3. Then enter the Order Number – or – the Last 5 Digits of Credit Card
            Number, Expiration Date and Transaction Date
            4. Click “Submit”
            5. Click on the Order ID
            6. Click on the Product Name
            7. Under Subscription Information, click “cancel subscription”

            Or contact us to cancel the auto renewal service.

          • Cancel Automatic Renewal

            My product was automatically renewed. I was out of town for the past 2 weeks and did not have access to the Internet so I did not realize that my license was about to be renewed. Today I got an email saying that it had been renewed. Is there a way to cancel the renewal and get me a refund? Thank you

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            • It would be nice

              would be nice if after I do a net search/shop that when I close out and leave the net that tracks/history erasure would be automatic.

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                Here are some articles on how to use GU to optimize PC,
                feedback.glarysoft.com/knowledgebase/articles/all

                By the way, Glary Utilities Pro contains Glary Undelete, Registry Repair, Absolute Uninstaller, Quick Startup and Security Process Explorer.

                Hope can help you.

                Thanks for your support and have a nice day!

              • Change Quick Search location on Desktop when starting in Minimized mode.

                I drag it to the middle, but it appears on the upper left side when booting up. The QS popup interferes whenever I select menu items in various programs when it is on the upper left side of Desktop.
                Great tool! Thanks.

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                  1 comment  ·  Admin →
                • the 'win64shellLink' processing stay back,makes the computer burning(veryhot)

                  升级win10创意者更新后,发现win64shellLink在后台占用大量cpu进程,使得我的surface Pro3出现异常发热的状况。我现在暂时卸载了glary utility,希望你们能够尽快解决问题。谢谢

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                  • Fix the pop ups and tracks eraser

                    Stop the free version from trying to get me to upgrade with a pop up. It doesn't do anything that I couldn't do manually anyway. I look up to the monitor after a few minutes of typing only to find that damn pop up and none of my input. And your tracks eraser doesn't work, all it does is clear the start menu of EVERYTHING and everything else is still there so I have to do it manually anyway. I'm about ready to uninstall.

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                      Thank you for your letter.

                      You can use the free version if your are non-profit. If you are profit, you need to buy the license code to use the Pro version.

                      Free version does not need to register with the license code.

                      GU version 5 free download link:http://download.glarysoft.com/gu5setup.exe

                      If you want to buy the license code for Pro version, we are happy to offer you 50% discount,
                      https://shopper.mycommerce.com/checkout/cart/new/52803-16?quantity=1&ss_coupon=GLAR-8B2N-FACO

                      And you can download the software from this link: www.glarysoft.com

                      Enjoy Our Product!

                    • 1 vote
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                        1 comment  ·  Admin →
                      • thanks

                        GLARYS UTILITIES IS A AWSOME SET UP AND ITS NOT HARD TO FIGURE THE FREE SELECTION GREAT STUFF

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                        • 1 vote
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                          • please add vlc media player, playlist cleaner

                            after track erasing with Glarysoft, i noticed that vlc mediaplayer still has a last played video list, would be nice if Glarysoft erase that also.

                            greetings, Ricardo

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                            • Investigate boot time info error.

                              Latest version (5.2.0.5) is giving wildly wrong boot time info. E.g. 8 mins 15 sec, (9 mins +). Actually under 30 secs... Have reinstalled and got realistic info on next boot only then started giving incorrect timing again.

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                              • Option for disk defragmentation with removing non-contiguous spaces in non system disks

                                Option for disk defragmentation with removing non-contiguous spaces in non system disks, like the defragmentation software of 20 years ago, this feature would allow the shrinkage of a partition.
                                If a partition that is not full, has information written in the end of the disk, something that happens quite often, you cannot shrink that partition, in case you want to create a new partition and need to free space.

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                                • TEXT LETTERS ARE NOT CLEAR AND DIM--HOW TO MAKE CLEAR

                                  UNABLE TO STUDY TEXT LETTERS WHICH ARE DIM AND NOT CLEAR

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                                    We are so sorry for the inconvenience.

                                    In order to understand and solve your issue, we need to ask you first a few questions:

                                    -Which Glary Utilities version are you using?
                                    -What is your operating system: win7 or XP? 32bit or 64bit?

                                    Could you please send us a screenshot on your issue? It would also be very helpful to understand the problem at a glance.

                                    Thanks for your cooperation and have a good day!

                                  • File Shredder Wipe Free Space Giving Error: File Already Exists.

                                    On Windows 10 x64 Platform using 5.72.0.93 version fo Glarysoft.

                                    On completion of wipe free space on multiple drives I keep getting an error after the last one saying "Error, something file already exists"

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                                      We are so sorry for the inconvenience.

                                      When you download and install Glary Utilities, please stop running any antivirus software for a monent.

                                      Please try to uninstall the current version on your pc. Please make sure all the files under “C:\Program Files\Glary Utilities 5” are deleted. Then restart the PC.

                                      Then download and install a new copy of our program(not the previous one saved on your pc). That may solve this problem.

                                      GU5 version download link:http://download.glarysoft.com/gu5setup.exe

                                      Or GU5 Pro version download link:http://download.glarysoft.com/gup5setup.exe

                                      If you meet any problem when you install or use it, screenshots would also be very helpful to understand the problem at a glance. Thanks.

                                    • Have a Tech Support Line

                                      I have a 2 year plan with Glary soft, but I will NEVER use it again.
                                      After numerous Emails , they are telling me there is not a phone for Tech Support, which is a lie , I have used it. During my last remote session, the Tech removed all of information from my PC, Now I Cannot get help with this problem.....This company SUCKS BIG TIME

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                                        1 comment  ·  Admin →
                                      • Clarify the ReplaceKey Error Printed by Registry Defrag At Boot Time

                                        The boot-time Registry defrag always prints an error/warning something like \Machine\Registry\BCD00000000 ReplaceKey Error!

                                        Sometimes I see "SaveKey Error!" instead.

                                        As far as I can tell, the tool works as advertised. So why the scary looking warning? What does it mean? Unless there's some action I should be taking when it appears, I'd rather not see it at all.

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                                          In order to understand and solve your issue, we need to ask you first a few questions:

                                          -Which Glary Utilities version are you using?
                                          -What is your operating system: win7 or XP? 32bit or 64bit?

                                          Could you please explain the issue you have encountered in detail? Screenshots would also be very helpful to understand the problem at a glance.

                                        • can glarysoft amalgamate file recovery with file shreader to overwrite and remove recovered files

                                          can glarysoft amalgamate file recovery with file shreader to overwrite and remove recovered files

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                                            Here are some articles on how to use GU to optimize PC,
                                            feedback.glarysoft.com/knowledgebase/articles/all

                                            By the way, Glary Utilities Pro contains Glary Undelete, Registry Repair, Absolute Uninstaller, Quick Startup and Security Process Explorer.

                                            Hope can help you.

                                            Thanks for your support and have a nice day!

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