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  1. avira

    avira vaccine, and est vaccine detect this file(gup5setup.exe, glary soft directory) what`s the problem? vaccine`s fault? or glary soft fault? answer please
    p.s. when vaccine detect glary soft folder, did not reboot computer

    7 votes
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      Sorry for the inconvenience.

      It is a false report by Avira, and we have contacted Avira software developer to handle this issue as soon as possible.

      You can put Glary Utilities in the white list now, and try to update Avira in time.

      Thanks for your support and have a good day!

    • 1 vote
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        We are so sorry for the inconvenience firstly.

        License code for Glary Utilities, not Malware hunter:
        79A9-AFA9-7999-6666
        (Do not paste any position of space: maybe use Copy & Paste to enter your license code to avoid any typos.)

        You should use the license code to activate the program, and then you can enjoy GU pro.

        First, please download the Pro version from the link: http://download.glarysoft.com/gup5setup.exe

        When you run Glary Utilities after installing it, click “Manage License/Upgrade Now” button under the “Overview” tab.

        A a box will pop up, click “Refresh”, and then enter your name and the registration code, finally click “Activate Now”.

        Enjoy Our Product!

      • Reimage scan just labeled the Glarysoft Glary products as PUA viruses and dumped files!

        I just ran a Reimage scan of my Lenovo laptop and it labeled all of the

        Glarysoft products on my computer as PUA viruses and dumped them

        from my system. Glarysoft and Reimage have always played nice in

        the past, what has changed?!! What should I do?

        1 vote
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          Sorry for the inconvenience.

          It is a false report by REimage, and we have contacted REimage software developer to handle this issue as soon as possible.

          You can put Glary Utilities in the white list now, and try to update REimage in time.

          Thanks for your support and have a good day!

        • Glarysoft Utilities and Hitman Pro Alert

          Hi, I was using Glary U. Pro for some time but due to changes i lost contact. After a cyberattack in December I use Hitman Pro Alert (Sophos) on my desktop and this program dedects GU as malware again and again. What to do ?

          1 vote
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            We are so sorry for the inconvenience.

            When you download and install Glary Utilities, please stop running any antivirus software for a monent.

            Please try to uninstall the current version on your pc. Please make sure all the files under “C:\Program Files\Glary Utilities 5” are deleted. Then restart the PC.

            Then download and install a new copy of our program(not the previous one saved on your pc). That may solve this problem.

            GU5 version download link:http://download.glarysoft.com/gu5setup.exe

            Or GU5 Pro version download link:http://download.glarysoft.com/gup5setup.exe

            By the way, what is your Operating System: WIN10 32 bit or 64 bit?

            If you meet any problem when you install or use it, screenshots would also be very helpful to understand the problem at a glance. Thanks.

          • Šifrování

            Dobrý den, použil jsem Váš program k zašifrování složky. Bohužel soubor nelze rozšifrovat. Heslo by mělo být v pořádku, ale program hlásí, že se operace nezdařila. Lze nějak heslo obnovit? Nebo jsou data ztracená? Nemám placenou verzy.
            Za odpověď děkuji.
            ZH

            1 vote
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            • glary utilities

              i work with avg pc tuneup and advanced sytemcare pro
              glary utilities best of avg pc tuneup and advanced systemcare
              glary light and speed scan up speed

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              • driver backup doesn't work

                make sure the stuff works

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                  Thank you for your letter.

                  We will keep improving our software.

                  Here are some articles on how to use GU to optimize PC:
                  feedback.glarysoft.com/knowledgebase/articles/all

                  By the way, Glary Utilities Pro contains Glary Undelete, Registry Repair, Absolute Uninstaller, Quick Startup and Security Process Explorer.

                  Thanks for your support and have a nice day!

                • 3 votes
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                    Thank you for your letter.

                    Maybe you can use the Wipe free space feature.

                    Here are some articles on how to use GU to optimize PC:
                    feedback.glarysoft.com/knowledgebase/articles/all

                    By the way, Glary Utilities Pro contains Glary Undelete, Registry Repair, Absolute Uninstaller, Quick Startup and Security Process Explorer.

                    Hope can help you.

                    Thanks for your support and have a nice day!

                  • Software Updater Free V 5.44.0.41 Keeps Wanting Me To Update Adobe Flash

                    I keep getting notifications after a scan that Adobe Flash needs to be updated from Version: 27.0.0.170 to 28.0.0.137. However, I already have this newer version installed. Fire Fox 58.0.1.

                    1 vote
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                    • Its got problems lately finds all these things needs cleaning goes thru cleaning process and then finds same old problems and back agsain ov

                      Another problem its deleting my desk top icons many times set disk cleaner in motion zap gone all desk top icons none left

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                        We are so sorry for the inconvenience.

                        When you download and install Glary Utilities, please stop running any antivirus software for a monent.

                        Please try to uninstall the current version on your pc. Please make sure all the files under “C:\Program Files\Glary Utilities 5” are deleted. Then restart the PC.

                        Then download and install a new copy of our program(not the previous one saved on your pc). That may solve this problem.

                        GU5 version download link:http://download.glarysoft.com/gu5setup.exe

                        Or GU5 Pro version download link:http://download.glarysoft.com/gup5setup.exe

                        By the way, what is your Operating System: WIN10 32 bit or 64 bit?

                        If you meet any problem when you install or use it, screenshots would also be very helpful to understand the problem at a glance. Thanks.

                      • I Pay for Glarysoft Pro ! Kill my two Laptops ??? Are you Secure ???

                        I Pay for Glarysoft Pro ! Kill my two Laptops ??? Are you Secure ??? I am Angry !

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                          We are so sorry for the inconvenience.

                          In order to understand and solve your issue, we need to ask you first a few questions:

                          -Which Glary Utilities version are you using?
                          -What is your operating system: win10 32bit or 64bit?

                          Could you please explain the issue you have encountered in detail? Screenshots would also be very helpful to understand the problem at a glance.

                          Thanks for your cooperation and have a good day!

                        • can you retrieve my pictures out of the empty bin?

                          Lachine canal retrieved and how many pictures is in bin?

                          1 vote
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                            Thanks for your letter.

                            There is a Restore Center in our program. After doing Registry cleaner and other clean operations with glary, you could restore them. But make sure you have not deleted the operation record in the restore center before you undo it.

                            First, open GU, click Restore deleted files Under File management; choose the disk, and search; for easy find the files you want, you can choose the Folder or files types, and check up the box you want to restore; finally click restore.

                            By the way, you’d better save the founded files to another drive.

                            Here are some articles on how to use GU to optimize PC:
                            feedback.glarysoft.com/knowledgebase/articles/all

                            If you have any other inquiry, please feel free to contact us.

                          • Product purchased - cannot enter license.

                            Reengineer your licensing - great product - license is FUBAR

                            1 vote
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                              We are so sorry for the inconvenience firstly.

                              License code for Glary Utilities, not Malware hunter:
                              7AFA-76A9-77DA-66A6
                              (Do not paste any position of space: maybe use Copy & Paste to enter your license code to avoid any typos.)

                              You should use the license code to activate the program, and then you can enjoy GU pro.

                              First, please download the Pro version from the link: http://download.glarysoft.com/gup5setup.exe

                              When you run Glary Utilities after installing it, click “Manage License/Upgrade Now” button under the “Overview” tab.

                              A a box will pop up, click “Refresh”, and then enter your name and the registration code, finally click “Activate Now”.

                              Enjoy Our Product!

                            • Auto Defrag

                              I just found out that auto defrag will run only if disk defrag is running.

                              Also, does auto defrag run only once a day?

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                                1 comment  ·  Admin →

                                We are so sorry for the inconvenience firstly.

                                You can find “boot defragment” below “Hard disks” on “Advanced tools” page.

                                Please do not check any box if you want to disable boot time defrag.

                                If you need further help, please feel free to contact us.

                              • glary ultilities

                                best software i use that

                                1 vote
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                                • 1 vote
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                                    1 comment  ·  Admin →

                                    We are so sorry for the inconvenience firstly.

                                    License code for Glary Utilities, not Malware hunter:
                                    CEBE-7DA9-6CA6-AA87
                                    (Do not paste any position of space: maybe use Copy & Paste to enter your license code to avoid any typos.)

                                    You should use the license code to activate the program, and then you can enjoy GU pro.

                                    First, please download the Pro version from the link: http://download.glarysoft.com/gup5setup.exe

                                    When you run Glary Utilities after installing it, click “Manage License/Upgrade Now” button under the “Overview” tab.

                                    A a box will pop up, click “Refresh”, and then enter your name and the registration code, finally click “Activate Now”(See attachment).

                                    Enjoy Our Product!

                                  • The program fins these and then refuses to deal with them - then warns me that there are unresolved items when I try to close the program.

                                    These keep appearing and the program won't resolve the, unchecks them, and then won't let them be checked again. When I close it helpfully warns me that there are unresolved items...

                                    What is going on?

                                    1 vote
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                                      We are so sorry for the inconvenience firstly.

                                      We do not need this picture. We need the “threat files” on your PC. According to path of “threat files”, you can find the files from your Drives.  

                                      If you need further help, please feel free to contact us.

                                    • Better control of your reselling agents like Digital River and Subsidiaries

                                      I previously asked why your agent Mr. Michael Wong of Digital River subsidiary MyCommerce asked for my Social Security number to fraudulently "renew" an existing renewal subscription already in effect. I am submitting a formal complaint with the U.S. Federal Trade Commission about unfair, unethical sales and business practices but wanted to give you an opportunity to answer before that submission. Please advise as soon as possible. Thank you

                                      1 vote
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                                        Thank you for your letter.
                                        We are so sorry for the inconvenience.

                                        Now your code is still working and there is no need to renew it.

                                        You can decide by yourself whether you wan to renew the license code or not next year. We have canceled the subscription on auto renewal service.

                                        If you need further help, please feel free to contact us.

                                      • setting internet

                                        I wish you had certain settings to optimize internet speed

                                        glary ultilities good software i use that for my pc

                                        good new year

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                                          1 comment  ·  Admin →

                                          Thank you for your letter.

                                          Here are some articles on how to use GU to optimize PC:
                                          feedback.glarysoft.com/knowledgebase/articles/all

                                          By the way, Glary Utilities Pro contains Glary Undelete, Registry Repair, Absolute Uninstaller, Quick Startup and Security Process Explorer.

                                          Hope can help you.

                                          Thanks for your support and have a nice day!

                                        • I have downloaded the Dec 17 version of Glarysoft and the duplicate file finder only finds the files, it won't delete them.

                                          All of your posts re duplicate file finder not deleting files have been advised to update their version of Glarysoft. I am using your latest version (Dec 17) and still it doesn't work. I even downloaded the Duplicate finder app and that doesn't work. When ar eyou going to fix the issue?

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                                            Thank you for your letter.

                                            We suggest you to choose the duplicate files one by one and then delete them.

                                            Here are some articles on how to use GU to optimize PC:
                                            feedback.glarysoft.com/knowledgebase/articles/all

                                            By the way, Glary Utilities Pro contains Glary Undelete, Registry Repair, Absolute Uninstaller, Quick Startup and Security Process Explorer.

                                            Hope can help you.

                                            Thanks for your support and have a nice day!

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