General Feedback

← Customer Feedback & Ideas for Glarysoft

How can we improve our products?

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  1. My idea is to give people what they pay for. You charged my card for another year. second request.

    My idea is to give people what they pay for. You charged my card for another year. second request.

    37 votes
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    8 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    started  ·  AdminFaith Lee (Head of Customer Support, Glarysoft) responded

    Sorry for your inconvenience.

    Have you checked your spam mail folder? Our message of license might end up getting redirected there.

    Generally speaking, we will send you the license in 24 hours after you make the payment.

  2. AN ACCOUNT LOG IN?

    I have been having trouble recovering my License # and maybe having accounts would be a good idea.

    6 votes
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    14 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    started  ·  AdminFaith Lee (Head of Customer Support, Glarysoft) responded

    If you can not find it in your mail box, please send us the related information that can show you have bought glaysoft license, such as your order number, the email address and what date you bought the license code. Thanks.

  3. I purchase a licence, but where do I place it, the program just asks me to renew. I eventually found a code following a basketball advert?

    The program just asks me to renew. I eventually found a code following a basketball advert? How that got in the loop I am not certain. But your program still says I need to renew even when I have paid for a renewal?

    10 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    started  ·  AdminFaith Lee (Head of Customer Support, Glarysoft) responded

    We are so sorry for the inconvenience firstly.

    You should use the license code to activate the program, and then you can enjoy GU pro.

    First, please download the Pro version from the link: http://download.glarysoft.com/gup5setup.exe

    When you run Glary Utilities after installing it, click “Manage License/Upgrade Now” button under the “Overview” tab.

    A a box will pop up, click “Refresh”, and then enter your name and the registration code, finally click “Activate Now”.

  4. On Version 5.12.0.25, Tracks Cleaner not removing history files in Chrome.

    Running Windows 8.1, Chrome Version 38.0.2125.111 m, After running 1-Click Maintenance, files show deleted in Glary Utilities after a re-run of 1-Click Maintenance, but in checking the history file of Chrome, I still see websites that weren't deleted by Glary. Selecting "Clear browser history" in Chrome does work.

    9 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Glarysoft should make upgrading easy after purchase

    The "Manage License" option does not give a way to upgrade!

    108 votes
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    15 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Fix Updating

    Although the availability of an update is always announced the icon disappears when user moves cursor to update and there is no "update to latest version" button anywhere. Otherwise a great product

    1 vote
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Fix the 3.8 update

    I keep receiving this message when trying to install 3.8 update download:

    Error opening file for writing:

    C:\Program Files\Glary Utilities 3\Backup.dll

    4 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

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