General Feedback

← Customer Feedback & Ideas for Glarysoft

How can we improve our products?

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. Why is there a bug in version 5.20.0.35 Pro telling me I have 12 updates available which is not accurate.verified all How do I repair this?

    Ability to repair messages giving erroneous information

    112 votes
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Forgot password?
      Create a password
      Signed in as (Sign out)
      Close
      Close
      You have left! (?) (thinking…)
      8 comments  ·  Flag idea as inappropriate…  ·  Admin →

    • My idea is to give people what they pay for. You charged my card for another year. second request.

      My idea is to give people what they pay for. You charged my card for another year. second request.

      30 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Forgot password?
        Create a password
        Signed in as (Sign out)
        Close
        Close
        You have left! (?) (thinking…)
        5 comments  ·  Flag idea as inappropriate…  ·  Admin →
        started  ·  AdminFaith Lee (Head of Customer Support, Glarysoft) responded

        Sorry for your inconvenience.

        Have you checked your spam mail folder? Our message of license might end up getting redirected there.

        Generally speaking, we will send you the license in 24 hours after you make the payment.

      • I purchase a licence, but where do I place it, the program just asks me to renew. I eventually found a code following a basketball advert?

        The program just asks me to renew. I eventually found a code following a basketball advert? How that got in the loop I am not certain. But your program still says I need to renew even when I have paid for a renewal?

        7 votes
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Forgot password?
          Create a password
          Signed in as (Sign out)
          Close
          Close
          You have left! (?) (thinking…)
          3 comments  ·  Flag idea as inappropriate…  ·  Admin →
          started  ·  AdminFaith Lee (Head of Customer Support, Glarysoft) responded

          We are so sorry for the inconvenience firstly.

          You should use the license code to activate the program, and then you can enjoy GU pro.

          First, please download the Pro version from the link: http://download.glarysoft.com/gup5setup.exe

          When you run Glary Utilities after installing it, click “Manage License/Upgrade Now” button under the “Overview” tab.

          A a box will pop up, click “Refresh”, and then enter your name and the registration code, finally click “Activate Now”.

        • Glarysoft should make upgrading easy after purchase

          The "Manage License" option does not give a way to upgrade!

          99 votes
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Forgot password?
            Create a password
            Signed in as (Sign out)
            Close
            Close
            You have left! (?) (thinking…)
            7 comments  ·  Flag idea as inappropriate…  ·  Admin →

          • Fix Updating

            Although the availability of an update is always announced the icon disappears when user moves cursor to update and there is no "update to latest version" button anywhere. Otherwise a great product

            1 vote
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Forgot password?
              Create a password
              Signed in as (Sign out)
              Close
              Close
              You have left! (?) (thinking…)
              4 comments  ·  Flag idea as inappropriate…  ·  Admin →

            • AN ACCOUNT LOG IN?

              I have been having trouble recovering my License # and maybe having accounts would be a good idea.

              5 votes
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Forgot password?
                Create a password
                Signed in as (Sign out)
                Close
                Close
                You have left! (?) (thinking…)
                7 comments  ·  Flag idea as inappropriate…  ·  Admin →
                started  ·  AdminFaith Lee (Head of Customer Support, Glarysoft) responded

                If you can not find it in your mail box, please send us the related information that can show you have bought glaysoft license, such as your order number, the email address and what date you bought the license code. Thanks.

              • On Version 5.12.0.25, Tracks Cleaner not removing history files in Chrome.

                Running Windows 8.1, Chrome Version 38.0.2125.111 m, After running 1-Click Maintenance, files show deleted in Glary Utilities after a re-run of 1-Click Maintenance, but in checking the history file of Chrome, I still see websites that weren't deleted by Glary. Selecting "Clear browser history" in Chrome does work.

                6 votes
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Forgot password?
                  Create a password
                  Signed in as (Sign out)
                  Close
                  Close
                  You have left! (?) (thinking…)
                  3 comments  ·  Flag idea as inappropriate…  ·  Admin →

                • Fix the 3.8 update

                  I keep receiving this message when trying to install 3.8 update download:

                  Error opening file for writing:

                  C:\Program Files\Glary Utilities 3\Backup.dll

                  4 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Forgot password?
                    Create a password
                    Signed in as (Sign out)
                    Close
                    Close
                    You have left! (?) (thinking…)
                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                  • Don't see your idea?

                  General Feedback

                  Feedback and Knowledge Base

                  (thinking…)