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← Customer Feedback & Ideas for Glarysoft

How can we improve our products?

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  1. Why keep suggesting I have to UPDATE every time there is an Update?

    I suggest you UPDATE automatically, once subscribed to your Software!

    201 votes
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    31 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  AdminFaith Lee (Head of Customer Support, Glarysoft) responded

    Thank you for your letter.

    If you want to update Glary Utilities automatically, please check up the box in the settings from menu. Choose the option before “Automatically download updates in the future”. But only the Pro users can use the feature. This feature can help you auto-download the software that you do not need to go to www.filepuma.com to download it, but you need to install it by yourself.

    If you are using the pro version, you can schedule the update reminder from “auto care” and the date on executing automatic 1-Click Maintenance. You can find the “auto care” from settings in the menu list.

    Here are some articles on how to use Glary Utilities to optimize PC:
    feedback.glarysoft.com/knowledgebase/articles/all

    Hope can help you.

    Thanks for your support and have a nice day!

  2. Fix the duplicate file finder. It doesn't remove duplicate files. Yes, it finds them, runs intelligent check but never removes the duplicate

    Fix the duplicate file finder. It doesn't remove duplicate files. Yes, it finds them, runs intelligent check but never removes the duplicate

    139 votes
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    80 comments  ·  Flag idea as inappropriate…  ·  Admin →

  3. Latest update 5.44xxx corrupt

    The latest update says the Glary Utilities signature is corrupt or invalid after downloading.
    How do I/you fix this?

    62 votes
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    24 comments  ·  Flag idea as inappropriate…  ·  Admin →

  4. Is there a help file for your driver manager? Where?

    46 votes
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    22 comments  ·  Flag idea as inappropriate…  ·  Admin →

  5. Please post version history and improvements

    It would be very helpful to post a "whats new" section for new versions as well as previous version. Also post "know Issues" in both the new version as well as past versions. I find it very helpful to understand what has changed when upgrading to a newer version. As well as a history of improvements for at least 10 previous versions. I can find no information, for example, as to what changes/improvements/bug fixes in a new version.

    Kevin,
    Kevins Small Engine service,
    South Berwick ME. 03908

    43 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

  6. Integrate the Program Upgrade from within!

    Hello There! At present, though the Glary Utilities is able to identify the requirement to Update/Upgrade to the Latest Version, it is not able to coherently achieve the same from well within. Interested Users are taken to the Website to download the Installer all afresh. Similar to Browser & rest of the Program Upgrades, Glary should also integrate the Downloading of Files & a subsequent installation from well within the existing version. Downloading an afresh Installer appears too Tiresome & Cumbersome!

    39 votes
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  AdminFaith Lee (Head of Customer Support, Glarysoft) responded

    Thank you for your letter.

    Now you can click “Check for Updates” button to update to the latest version under the overview page.

    Here are some articles on how to use Glary Utilities to optimize PC:
    feedback.glarysoft.com/knowledgebase/articles/all

    By the way, Glary Utilities Pro contains Glary Undelete, Registry Repair, Absolute Uninstaller, Quick Startup and Security Process Explorer.

    Thanks for your support and have a nice day!

  7. Está todo en inglés. Antes se podía elegir idioma.

    Debe ser posible acceder al programa en otros idiomas: español, francés, alemán...
    The program must be accessible in other languages​​: Spanish, French, German ...

    22 votes
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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →

  8. Explain the differences, time involved with boot defrag options" Page/Hib. file; MFT and System files

    Update ur help section on boot defrag to explain the 3 options with note to time, potential problems, etc.

    21 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

  9. Create option to display all installed software using Update Detector

    Why don't you guys make an option to display all installed software, instead of only displaying those that needs updating?

    So that user know what software gets scanned by the Update Detector.

    20 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

  10. glary utilities free file cleaner option under single scan option locks up Windows 8.1 pro rtm (technet)--locks up app

    fix bug in 8.1 file cleaner-galry utilities free--when checked it locks up win 8,1 pro rtm(technet)

    17 votes
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    18 comments  ·  Flag idea as inappropriate…  ·  Admin →

  11. Delayed Program Startup Is Easy To Set Up - But Programs NEVER Start!

    My desktop takes forever to start up, so I thought the new Startup Manager would be great. Let the essentials start, then delay things like Skype etc for a couple of minutes.

    Only problem is that they DON'T start!

    I get the Defrag blue screen on bootup so I know Glary must be running, but the only programs that start now are the ones I didn't delay.

    Any ideas what I am doing wrong, or what is going wrong?

    Running WIndows XP Pro SP3 with all the latest patches.

    17 votes
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →

  12. startup manager Glary Pro vers. 5.0 : some further little improvements

    Hi, the startup manager in newest vers. 5.0 has a very nice interface and it is easy to use but i would suggest some fix or little further improvements:
    in the precedent version there was the possibility to type the delay time for a delayed process.. now there is just the generical option delay or undelay.
    also as you have implemented the scheduled tasks (and other startup processes sections) in one only easy graphical interface it could be useful to have a button that allow you to open the windows scheduled task for that selected process. Else you have to…

    16 votes
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    14 comments  ·  Flag idea as inappropriate…  ·  Admin →

  13. Fix Defragmenter

    I've been using Graly Utilities Free for years. Now I am forced into this crappy version 3. The defragmenter does not work. Everything I click on in the defrag program results in "Access violation at address 00416E18 in nodule "Diskdefrag.exe".

    I uninstalled the program. I will miss it. Too bad you felt that you had to try to fix something that was not broke.

    15 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →

  14. improve finding duplicate files to include also duplicate folders

    15 votes
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →

  15. start up manager crashes every time v.5.0.0.1

    start up manager crashes every time v.5.0.0.1 agreeb with below. This was a good prog but it seems to be getting worse

    12 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  16. Alles ist in English. Wie wandelt man alles in DEUTSCH um???

    11 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

  17. Bootloop after latest update of Glary Utilities: BootDefragDriver.Sys ..

    Hi!

    After updating to version 4.6.0.90 of 'Glary Utilities' yesterday, and booting this morning, I now have a infinite bootloop on a Windows 7 machine.

    When running F8 & Safe Mode it shows the system hangs on BootDefragDriver.Sys, which seems to belong to GlarySoft's 'Glary Utilities'.

    Any chance you can tell me how to solve this?

    Returning to a previous configuration form the boot menu won't help.

    Thanks in advance for your response!

    11 votes
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    36 comments  ·  Flag idea as inappropriate…  ·  Admin →

  18. Show how to disable boot time defrag

    There is no explanation in the Help Text, nor are the settings visible. Please explain how to turn it off and allow that option in the settings

    11 votes
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    8 comments  ·  Flag idea as inappropriate…  ·  Admin →

  19. Help on Startup Manager does not explain "Rating"

    Help on Startup Manager does not explain what "Rating" means.

    10 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  AdminFaith Lee (Head of Customer Support, Glarysoft) responded

    Thanks for your feedback.

    It is the rating bar right behind each program. Startup Manager can directly indicate the risks and necessity index for each auto-startup program.

    The rating bar can kill two birds with one stone.

    First, the longer the green bar is, the safer the program is. Second, the longer the green bar is, the more necessary it is when PC boot. Although specific program is safe, it might display longer red bar because it is unnecessary to start up when operating systems boot.

    The judgment of the rating bar derives from thousands of users of Glary Utilities. Any user can submit his/her comment on by clicking “Comment it”

  20. RE Duplicate file finder. How do we know which is the original and which are copies- this is unclear.

    9 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
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