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  1. I paid for it already. Tried the paid password, no help, says it's invalid.

    Says it expired 4 days ago, I bought it 2 months ago. The password supplied by Cleverbridge is useless.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.
    We are so sorry for the inconvenience firstly.

    You should use the license code to activate the program, and then you can enjoy GU pro.

    First, please download the Pro version from the link: http://download.glarysoft.com/gup5setup.exe

    When you run Glary Utilities after installing it, click “Manage License/Upgrade Now” button under the “Overview” tab.

    A a box will pop up, click “Switch License”, and then enter your name and the registration code, finally click “Activate Now”.

    Enjoy Our Product!

    If you need further help, please feel free to contact us.

  2. I am sadened that after finally ordering the product I run into a screwed up ordering and payment process.

    I use paypal, I have checked and the bank has paid someone, I have a receipt and activation code. I now received a email from "cleverbridge" indicating I owe them. Sorry, I don't pay twice. If you have a billing problem get it fixed as I like the product, not this kind of policy. I do not consider this to be my problem.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.
    We are so sorry for the inconvenience firstly.

    You should use the license code to activate the program, and then you can enjoy GU pro.

    First, please download the Pro version from the link: http://download.glarysoft.com/gup5setup.exe

    When you run Glary Utilities after installing it, click “Manage License/Upgrade Now” button under the “Overview” tab.

    A a box will pop up, click “Switch License”, and then enter your name and the registration code, finally click “Activate Now”(See attachment).

    Enjoy Our Product!

    If you need further help, please feel free to contact us.

  3. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.

    We are so sorry for the inconvenience.

    In order to understand and solve your issue, we need to ask you first a few questions:

    -Which Glary Utilities version are you using?
    -What is your operating system: win7 32bit or 64bit?

    Could you please explain the issue you have encountered in detail? Screenshots would also be very helpful to understand the problem at a glance.

    Thanks for your cooperation and have a good day!

  4. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. search by date

    It would be great if you could search by date.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.

    Here are some articles on how to use Glary Utilities to optimize PC:
    feedback.glarysoft.com/knowledgebase/articles/all

    By the way, Glary Utilities Pro contains Glary Undelete, Registry Repair, Absolute Uninstaller, Quick Startup and Security Process Explorer.

    Hope can help you.

    Thanks for your support and have a nice day!

  6. STOP SENDING POP UPS WHEN I'M TRYING TO DOWNLOAD UPDATES - THEN YOUR POP UPS TAKE UP THE SCREEN AND SAY, "Glarysoft Not Responding" My Wind

    STOP THE DARN POPUPS THAT TAKE UP THE WHOLE SCREEN. I HAVE THE PRO VERSION. MY WINDOWS 10 UPDATES JUST CRASHED BECAUSE OF THESE POPUPS!!! THREE HOURS WASTED!

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.

    When you download and install Glary Utilities, please stop running any antivirus software for a monent.

    Please try to uninstall the current version on your pc. Then restart the PC.

    Then download and install a new copy of our program(not the previous one saved on your pc). That may solve this problem.

    GU5 version download link:http://download.glarysoft.com/gu5setup.exe

    Or GU5 Pro version download link:http://download.glarysoft.com/gup5setup.exe

    By the way, what is your Operating System: WIN10 32 bit or 64 bit?

    If you meet any problem when you install or use it, screenshots would also be very helpful to understand the problem at a glance. Thanks.

  7. I'd really like to see a way to sign in online and track my own license information.

    I'd like to see sign in possibilities for tracking individual accounts, licenses, and support requests. This could eliminate a LOT of repeat work on your end and speed things up on the user end (if we don't lose our log in information, of course... LOL.

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.
    We are so sorry for the inconvenience firstly.

    You should use the license code to activate the program, and then you can enjoy GU pro.

    First, please download the Pro version from the link: http://download.glarysoft.com/gup5setup.exe

    When you run Glary Utilities after installing it, click “Manage License/Upgrade Now” button under the “Overview” tab.

    A a box will pop up, click “Switch License”, and then enter your name and the registration code, finally click “Activate Now”.

    Enjoy Our Product!

    If you need further help, please feel free to contact us.

  8. Suggest that you add 'clean recent documents' to Libre Office.

    At the moment the module only seems to clear the Libre Office cache which is less important than recent documents from a privacy point of view. Could you add this function please

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.

    Here are some articles on how to use Glary Utilities to optimize PC:
    feedback.glarysoft.com/knowledgebase/articles/all

    By the way, Glary Utilities Pro contains Glary Undelete, Registry Repair, Absolute Uninstaller, Quick Startup and Security Process Explorer.

    Hope can help you.

    Thanks for your support and have a nice day!

    If you need further help, please feel free to contact us.

  10. Please resolve minor issues with international language sets

    When you choose a language with accented characters, they display well almost everywhere in the app except in the status bar when running a 1-click maintenance (example for default French language pack "Étape 1 :" displays as "tapeÿ1ÿ:")

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.

    Please try to choose other version language.

    Open Glary Utilities→ Click Menu icon on the top right → Select Settings(the fifth button in Menu) → Click General Settings on the left panel → Choose the language you want on the right panel → Click Apply.

    Hope can solve your issues.

    Thanks for your support and have a good day!

  11. How you publiching the 64 bits version

    I kan not found glarys utilities 64 bits, okay i thing it's both same *.exe

    But every version it's not correct coding for windows 64 bits im first step of installation past 5 years...

    What happend is't end of intellegencia or everybody work's with 360 ?

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your letter.

    Glary Utilities is compatible with Windows 7, 8, 10, 2000, XP, Vista. 32/64bit version.

    You can use the trial version have a try for 30 days.
    GU5 Pro version download link:http://download.glarysoft.com/gup5setup.exe

    Or you can use the free version
    GU5 version download link:http://download.glarysoft.com/gu5setup.exe

    On how to optimize your PC, please view:
    feedback.glarysoft.com/knowledgebase/articles/all

    By the way, Glary Utilities Pro contains Glary Undelete, Registry Repair, Absolute Uninstaller, Quick Startup and Security Process Explorer.

    If you have any other inquiry, please feel free to contact us.

  12. Quick Search buttom

    Quick Search need a button for exit from application or change anyoption

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.

    You can choose options from its menu, and find General, and do not check the box before " Minimize to tray when you close the program window.

    Here are some articles on how to use Glary Utilities to optimize PC:
    feedback.glarysoft.com/knowledgebase/articles/all

    By the way, Glary Utilities Pro contains Glary Undelete, Registry Repair, Absolute Uninstaller, Quick Startup and Security Process Explorer.

    Hope can help you.

    Thanks for your support and have a nice day!

  13. Wipe Free Space Error

    I have windows 10 and I have been able to wipe free space before but lately, when I wipe free space on my MFT drive it gets to 99% and stalls for a minute or two then I get an error that says it can't wipe free space on a UDC drive... I don't have a UDC drive,,,,

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.

    Here are some articles on how to use Glary Utilities to optimize PC:
    feedback.glarysoft.com/knowledgebase/articles/all

    By the way, Glary Utilities Pro contains Glary Undelete, Registry Repair, Absolute Uninstaller, Quick Startup and Security Process Explorer.

    Hope can help you.

    Thanks for your support and have a nice day!

  15. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.

    We are so sorry for the inconvenience.

    In order to understand and solve your issue, we need to ask you first a few questions:

    -Which Glary Utilities version are you using?
    -What is your operating system: win7 32bit or 64bit?

    Could you please explain the issue you have encountered in detail? Screenshots would also be very helpful to understand the problem at a glance.

    Thanks for your cooperation and have a good day!

  16. I could not download glary utilities Pro 5.117.0.142 because of my settings for Windows 10 which kepttaking me tothe Microsoft App store.

    I could not download glary utilities Pro 5.117.0.142 because of my settings for Window 10 until I changed the setting to download apps from anywhere. This should be included in the instructions for downloading upgrades.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.
    We are so sorry for the inconvenience.

    GU5 version download link:http://download.glarysoft.com/gu5setup.exe

    Or GU5 Pro version download link:http://download.glarysoft.com/gup5setup.exe

    By the way, what is your Operating System: WIN10 32 bit or 64 bit?

    If you meet any problem when you install or use it, screenshots would also be very helpful to understand the problem at a glance. Thanks.

  17. I found 'Browser Assistant' on my computer, apparently installed today, 09/04/2019. Why was there no option to decline installation ?

    I don't want your software on my PC. If you want to offer it, fine, but give me the option to decline to install it. I shouldn't have to go searching for stealth programs that have installed themselves without notice.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.

    We are so sorry for the inconvenience.

    In order to understand and solve your issue, we need to ask you first a few questions:

    -Which Glary Utilities version are you using?
    -What is your operating system: win10 32bit or 64bit?

    Could you please explain the issue you have encountered in detail? Screenshots would also be very helpful to understand the problem at a glance.

    Thanks for your cooperation and have a good day!

  18. I've been using your software for a few years

    I've been using your software for a few years
    Excellent and no flaw and no bug
    No virus has any security problem
    Thanks

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your letter.
    We are so sorry for the inconvenience.

    Please try to uninstall the current version on your pc. Then restart the PC.

    Then download and install a new copy of our program(not the previous one saved on your pc). That may solve this problem.

    GU5 version download link:http://download.glarysoft.com/gu5setup.exe

    Or GU5 Pro version download link:http://download.glarysoft.com/gup5setup.exe

    By the way, what is your Operating System: WIN7 32 bit or 64 bit?

    If you meet any problem when you install or use it, screenshots would also be very helpful to understand the problem at a glance. Thanks.

  20. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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