General Feedback

How can we improve our products?

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  1. 3 votes
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →

      Thank you for your letter.

      We are so sorry for the inconvenience.

      In order to understand and solve your issue, we need to ask you first a few questions:

      -Which Glary Utilities version are you using?
      -What is your operating system: win10 32bit or 64bit?

      Could you please explain the issue you have encountered in detail? Screenshots would also be very helpful to understand the problem at a glance.

      Thanks for your cooperation and have a good day!

    • Cancel My Auto Renewal

      I generally like the software, but not being able to cancel my auto renewal easily and finding no information on it throws some serious scammy red flags to me, and will ensure I never purchase the product again.

      Customer Number: 3D4CTFD-AHHHK3
      Order Number: 3D4CTB8-A5VQLQ
      Renewal Date: Oct 20, 2018

      Please stop the auto renewal process

      1 vote
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →

        Thank you for your letter.
        We are so sorry for the inconvenience.

        You can decide by yourself whether you wan to renew the license code or not next year. We have canceled the subscription on auto renewal service.

        If you need further help, please feel free to contact us.

      • Windows startup option

        Although option "Load Glary Utilities automatically on Windows startup" is marked in "General Settings" the utilities are NOT started up automatically with Windows. The problem occurs with W7/W8.1/W10 since some version of the utilities some weeks/months ago.

        Due to me, this is a bug in the behaviour and not an idea/improvement.

        3 votes
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Internet booster

          Please add a Internet booster to make the Internet 10 times faster.

          1 vote
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • 1 vote
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →

              Thanks for your letter.

              There is a Restore Center in our program. After doing Registry cleaner and other clean operations with glary, you could restore them. But make sure you have not deleted the operation record in the restore center before you undo it.

              First, open GU, click Restore deleted files Under File management(attachment); choose the disk, and search; for easy find the files you want, you can choose the Folder or files types, and check up the box you want to restore; finally click restore.

              By the way, you’d better save the founded files to another drive.

              If you have any other inquiry, please feel free to contact us.

            • Automatic updates?

              Does Glary PRO perform automatic updates or NOT? According to your description, Glary PRO is to "Download and update automatically". Since upgrading, I constantly receive popups prompting me to click to obtain the newest version. I have sent three emails to support that either repeat directions to allow automatic checks or give information that shows the email was misread.

              5 votes
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                Thanks for your letter.

                If you want to update Glary Utilities automatically, please check up the box in the settings from menu. Choose the option before “Automatically download updates in the future”. But only the Pro users can use the feature. It can help you auto-download the software, and you need to install it by yourself.

                If you have any other inquiry, please feel free to contact us.

              • quicksearch could not find file on MacBookPro Windows10

                It's very strange, quickserach works fine on my desktop PC windows10,
                but On my Macbookpro windows10,it could not find a file that really exists in my d: drive, I don't kown why

                1 vote
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • 1 vote
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                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                    We are so sorry for the inconvenience.

                    In order to understand and solve your issue, we need to ask you first a few questions:

                    -What is your operating system: win8.1 32bit or 64bit?

                    Could you please explain the issue you have encountered in detail? Which feature of Glary Utilities did you use? Screenshots would also be very helpful to understand the problem at a glance.

                    Thanks for your cooperation and have a good day!

                    If you have any inquiry, please feel free to contact us.

                  • Backup Drivers removes the name of the installation *.inf file during backup. This is a major bug in your backup system. I am using v5.106.

                    Backup Drivers removes the name of the installation *.inf file during backup. This is a major bug in your backup system. I am using v5.106.0.130. My idea would be to get your software functioning correctly.

                    1 vote
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Detail how to decrypt files that were encrypted by an older version and where to find the older version.

                      hi
                      I need an older version of Glary Utilities version 2.56
                      How can I check what the Glary Utilities version was after the encrypted file? pls help me thx

                      4 votes
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                        2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • problem issue in duplicate files finder selector

                        when i use duplicate files finder utility it shows list of all files but when i click on check intelligent only single file selected . i think old version selects all files intelligently single file

                        1 vote
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                          Thank you for your letter.

                          Here are some articles on how to use Glary Utilities to optimize PC:
                          feedback.glarysoft.com/knowledgebase/articles/all

                          By the way, Glary Utilities Pro contains Glary Undelete, Registry Repair, Absolute Uninstaller, Quick Startup and Security Process Explorer.

                          Hope can help you.

                          Thanks for your support and have a nice day!

                        • Can I ask a Question?

                          Why does File Undelete in Glary Utilities crash? I have tried using it a dozen times and it crashes on about 83.99 percent

                          3 votes
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                            We are so sorry for the inconvenience.

                            When you download and install Glary Utilities, please stop running any antivirus software for a monent.

                            Please try to uninstall the current version on your pc. Please make sure all the files under “C:\Program Files\Glary Utilities 5” are deleted. Then restart the PC.

                            Then download and install a new copy of our program(not the previous one saved on your pc). That may solve this problem.

                            GU5 version download link:http://download.glarysoft.com/gu5setup.exe

                            Or GU5 Pro version download link:http://download.glarysoft.com/gup5setup.exe

                            By the way, what is your Operating System: WIN10 32 bit or 64 bit?

                            If you meet any problem when you install or use it, screenshots would also be very helpful to understand the problem at a glance. Thanks.

                          • Please cancel auto renewal service for Glary Utilities Pro, Order ID: . Thank you!

                            Please cancel auto renewal service for Glary Utilities Pro, Order ID: 3EQMM6A-A9BEUL
                            Thank you!
                            Expliquer pourquoi il est infiniment plus facile de s'abonner que d'interrompre un abonnement Merci !

                            1 vote
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                              3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • I have used Glary Utilities to solve problems with Windows registries and now the system is showing a message saying that my Windows version

                              Hi. I have used Glary Utilities to solve problems with Windows registries and now the system is showing a message saying that my Windows version is not original. I have not installed a pirate version of Windows and don't know how to solve that. Can you help?

                              Olá. Usei o Glary Utilities 5 para resolver alguns problemas de registro do meu computador com Windows 7 e agora o sistema está exibindo a mensagem "Windows 7, compilação 7601, Esta cópia do Windows não é original". Meu Windows não é pirata e não estou sabendo como resolver esse problema. Vocês têm alguma…

                              1 vote
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                We are so sorry for the inconvenience.

                                In order to understand and solve your issue, we need to ask you first a few questions:

                                -Which Glary Utilities version are you using?
                                -What is your operating system: win7 32bit or 64bit?

                                Could you please explain the issue you have encountered in detail? Screenshots would also be very helpful to understand the problem at a glance.

                                Thanks for your cooperation and have a good day!

                              • Add a scan for unnecessary app data and program data files in disk cleanup.

                                I want disk cleanup to remove app data and program data from uninstalled programs.

                                3 votes
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                  Thank you for your letter.

                                  Here is the article on how to use Disk Cleaner.
                                  http://feedback.glarysoft.com/knowledgebase/articles/469197-disk-cleaner

                                  Here are some articles on how to use Glary Utilities to optimize PC:
                                  feedback.glarysoft.com/knowledgebase/articles/all

                                  By the way, Glary Utilities Pro contains Glary Undelete, Registry Repair, Absolute Uninstaller, Quick Startup and Security Process Explorer.

                                  Hope can help you. We will keep improving our software.

                                  Thanks for your support and have a nice day!

                                • no puedo entra en Pro y pague la fra. hace un mes ¿que pasa con esto?

                                  D69D-6AA8-FEA6-6966 Esta es mi antigua Liencia. Hace un mes mas menos me cobraron en mi cuenta la nueva licencia y no he recibido fra. ni mi nuevo codigo y que pasa que no puedo entrar en Pro.

                                  1 vote
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                    Thanks for your letter.

                                    You can find the license code in your email that you used when you bought Glary Utilities Pro.

                                    If you can not find it in your mail box, would you please send us the related information that can show you have bought glaysoft license, such as your order number, the order invoice and what date you bought the license code? Thanks.

                                    If you have any other inquiry, please feel free to contact us.

                                  • Regarding File Shredder

                                    The file shredder seems like cannot handle and delete folders inside folders or empty folders. It will keep giving errors no matter what I did.
                                    It would be a mandatory to enable direct file shredder in the right click context menu when right click on recycle bin since most of the times users directly delete the files by throwing them into recycle bin instead.

                                    1 vote
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Please display release notes on your website (Glary Utilities), so one can know why to upgrade.

                                      Please display release notes on your website (Glary Utilities), so one can know why to upgrade.
                                      Thanks to consider this!

                                      1 vote
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • faster disk clean?

                                        The cache disk cleaning rate is very slow...used to be faster. I am not subscribing to the paid version for that reason. I don't need to run disk clean when I'm working on other things. I can do it at a break. But these cleans can take an hour or more as they are set now!

                                        Why not have 2 versions or two speeds.: 1 as fast as possible, even if it takes all the computing power. Get the job done in 5 minutes or so.
                                        Another slow to run with ongoing processes. I would use the fast 90% of…

                                        3 votes
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                          We are so sorry for the inconvenience.

                                          In order to understand and solve your issue, we need to ask you first a few questions:

                                          -Which Glary Utilities version are you using?
                                          -What is your operating system: win7 32bit or 64bit?

                                          Could you please explain the issue you have encountered in detail? Screenshots would also be very helpful to understand the problem at a glance.

                                          Thanks for your cooperation and have a good day!

                                        • cancel subscription

                                          I can't seem to cancel subscription.

                                          1 vote
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                            Thanks for your letter.

                                            Could you please send us the related information that can show you have bought glaysoft license, such as your order number, the order invoice and what date you bought the license code? Thanks. We can help to cancel your subscription.

                                            If you have any other inquiry, please feel free to contact us.

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