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  1. Better financial tracking on your part!

    When the Pro version is selected, paid for, and downloaded, have it REALLY work on the computer!
    Also, the ability to report and have financial issues resolved does not seem to work. I have a year's worth of GlarySoft Pro that does not work!
    hoffmanchina@yahoo.com

    1 vote
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →

      Thank you for your letter.
      We are so sorry for the inconvenience firstly.

      License code for Glary Utilities, not Malware hunter:
      EAAB-BAA9-9A68-A878
      (Do not paste any position of space: maybe use Copy & Paste to enter your license code to avoid any typos.)

      You should use the license code to activate the program, and then you can enjoy GU pro.

      First, please download the Pro version from the link: http://download.glarysoft.com/gup5setup.exe

      When you run Glary Utilities after installing it, click “Manage License/Upgrade Now” button under the “Overview” tab.

      A a box will pop up, click “Refresh”, and then enter your name and the registration code, finally click “Activate Now”.

      Enjoy Our Product!

      If you need further help, please feel free to contact us.

    • glary utilites pro and speed internet

      where is sitting internet glary utilites pro?

      with thanks

      1 vote
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →

        Thank you for your letter.

        Here are some articles on how to use Glary Utilities to optimize PC:
        feedback.glarysoft.com/knowledgebase/articles/all

        By the way, Glary Utilities Pro contains Glary Undelete, Registry Repair, Absolute Uninstaller, Quick Startup and Security Process Explorer.

        Hope can help you.

        Thanks for your support and have a nice day!

      • Please cancel auto renewal service for Glary Utilities Pro, Order ID: . Thank you!

        Please cancel auto renewal service for Glary Utilities Pro, Order ID: 3EQMM6A-A9BEUL
        Thank you!
        Expliquer pourquoi il est infiniment plus facile de s'abonner que d'interrompre un abonnement Merci !

        1 vote
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          4 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • 1 vote
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →

            Thank you for your letter.
            We are so sorry for the inconvenience.

            Please try to uninstall the current version on your pc. Please make sure all the files under “C:\Program Files\Glary Utilities 5” are deleted. Then restart the PC.

            Then download and install a new copy of our program(not the previous one saved on your pc). That may solve this problem.

            GU5 version download link:http://download.glarysoft.com/gu5setup.exe

            Or GU5 Pro version download link:http://download.glarysoft.com/gup5setup.exe

            By the way, what is your Operating System: WIN10 32 bit or 64 bit?

            If you meet any problem when you install or use it, screenshots would also be very helpful to understand the problem at a glance. Thanks.

          • glary utilites pro

            How to cleHow to clean the hard drive completelyan the hard drive completely

            1 vote
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →

              Thank you for your letter.

              We are so sorry for the inconvenience.

              In order to understand and solve your issue, we need to ask you first a few questions:

              -Which Glary Utilities version are you using?
              -What is your operating system: win7 or XP? 32bit or 64bit?

              Could you please explain the issue you have encountered in detail? Screenshots would also be very helpful to understand the problem at a glance.

              Thanks for your cooperation and have a good day!

            • Export the Disk Space Analyze list to a file

              Would be great to be able to export the list in the Disk Space Analyzer to a file i.e. csv, txt, or xlsx.

              1 vote
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • 1 vote
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Lifetime license code lost

                  I purchased a lifetime license to GU Pro years ago, but can't find the documentation. How can I find my license code?

                  1 vote
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                    Thanks for your letter.

                    You can find the license code in your email that you used when you bought Glary Utilities Pro.

                    If you can not find it in your mail box, would you please send us the related information that can show you have bought glaysoft license, such as your order number, the order invoice and what date you bought the license code? Thanks.

                    If you have any other inquiry, please feel free to contact us.

                  • glary utilities pro

                    i love very this software
                    this software resolve all my errors me and speed up my system
                    thank of you

                    1 vote
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • cancel subscription

                      I can't seem to cancel subscription.

                      1 vote
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                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                        Thanks for your letter.

                        Could you please send us the related information that can show you have bought glaysoft license, such as your order number, the order invoice and what date you bought the license code? Thanks. We can help to cancel your subscription.

                        If you have any other inquiry, please feel free to contact us.

                      • clear recent documents lists

                        CC Cleaner always used to clear the recent documents lists in word and excell, I found this very useful, this program does not do that, can it be implemented?

                        4 votes
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                          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                        • Cancel Automatic Renewal

                          My product was automatically renewed. I was out of town for the past 2 weeks and did not have access to the Internet so I did not realize that my license was about to be renewed. Today I got an email saying that it had been renewed. Is there a way to cancel the renewal and get me a refund? Thank you

                          1 vote
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                            44 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Problems with boot defrag

                            Problems with boot defrag

                            The latest Glary Utilities , locks up every other PC if you have boot Defrag set, it will open once then stop.

                            1 vote
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                              4 comments  ·  Flag idea as inappropriate…  ·  Admin →

                              We are so sorry for the inconvenience.

                              In order to understand and solve your issue, we need to ask you first a few questions:

                              -Which Glary Utilities version are you using?
                              -What is your operating system: win7 or XP? 32bit or 64bit?

                              Could you please explain the issue you have encountered in detail? Screenshots would also be very helpful to understand the problem at a glance.

                            • Whenever i select WIPE FREE SPACE in the File Shredder box it always gets to 99% then informs me there is an ERROR and that it can NOT wipe

                              Whenever i select WIPE FREE SPACE in the FILE SHREDDER box it always gets to 99% then informs me there is an ERROR and that it can NOT wipe what it calls UNC drive....... and the only drive I have is named my LOCAL DISK not UNC

                              2 votes
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                                6 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                We are so sorry for the inconvenience.

                                In order to understand and solve your issue, we need to ask you first a few questions:

                                -Which Glary Utilities version are you using?
                                -What is your operating system: win7 or XP? 32bit or 64bit?

                                Could you please explain the issue you have encountered in detail? Screenshots would also be very helpful to understand the problem at a glance.

                                Thanks for your cooperation and have a good day!

                              • 1 vote
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                                  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Integrate the Program Upgrade from within!

                                  Hello There! At present, though the Glary Utilities is able to identify the requirement to Update/Upgrade to the Latest Version, it is not able to coherently achieve the same from well within. Interested Users are taken to the Website to download the Installer all afresh. Similar to Browser & rest of the Program Upgrades, Glary should also integrate the Downloading of Files & a subsequent installation from well within the existing version. Downloading an afresh Installer appears too Tiresome & Cumbersome!

                                  39 votes
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                                    6 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                    Thank you for your letter.

                                    Now you can click “Check for Updates” button to update to the latest version under the overview page.

                                    Here are some articles on how to use Glary Utilities to optimize PC:
                                    feedback.glarysoft.com/knowledgebase/articles/all

                                    By the way, Glary Utilities Pro contains Glary Undelete, Registry Repair, Absolute Uninstaller, Quick Startup and Security Process Explorer.

                                    Thanks for your support and have a nice day!

                                  • What does "Deep Clean" do?

                                    It's not in the KB search results. It might be useful but I try not to click button at random

                                    1 vote
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                                      10 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Duplicate Delete will not delete, make it delete!

                                      I haven't been able to delete any duplicate files for a couple of months mainly because I have been waiting for this to get fixed. I do not know if it is just me, but it still does not work. I have 4K+ duplicates at the moment and its getting a bit annoying. It can scan and I can check, but everytime I try to delete, it just clicks and nothing else.

                                      4 votes
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                                        7 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Why keep suggesting I have to UPDATE every time there is an Update?

                                        I suggest you UPDATE automatically, once subscribed to your Software!

                                        201 votes
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                                          31 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                          Thank you for your letter.

                                          If you want to update Glary Utilities automatically, please check up the box in the settings from menu. Choose the option before “Automatically download updates in the future”. But only the Pro users can use the feature. This feature can help you auto-download the software that you do not need to go to www.filepuma.com to download it, but you need to install it by yourself.

                                          If you are using the pro version, you can schedule the update reminder from “auto care” and the date on executing automatic 1-Click Maintenance. You can find the “auto care” from settings in the menu list.

                                          Here are some articles on how to use Glary Utilities to optimize PC:
                                          feedback.glarysoft.com/knowledgebase/articles/all

                                          Hope can help you.

                                          Thanks for your support and have a nice day!

                                        • Your New Version of Glary Utilities Pro 5.103.0.125 when I use 1-Click Maintence wipes out the vast majority of my Desktop Icons

                                          Your New Version of Glary Utilities Pro 5.103.0.125 when I use 1-Click Maintence wipes out the vast majority of my Desktop Icons

                                          4 votes
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                                            11 comments  ·  Flag idea as inappropriate…  ·  Admin →
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